[otrs] Creating a new user agent (Postgres, Mac OSX)

[Manoj Patwardhan]

Thanks Andy! Your help is greatly appreciated.

- Manoj Patwardhan

On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:

> dude, leopard has been out for a week.. us experts havent had a chance
> to test yet, although it should work.  major difference that i can  
> think
> of being apache.
>
> ill be running through an install on my dev environment with leopard  
> and
> will try to replicate your issue.  only thing is i use mysql instead  
> of
> postgress.
>
>
> -Andy Lubel
>
>
>
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf  
> Of
> Manoj Patwardhan
> Sent: Sunday, November 04, 2007 9:40 AM
> To: otrs at otrs.org
> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>
> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want  
> to
> use Postgres as the back end.
>
> I followed instructions and was able to eventually log in as
> root at localhost and create groups and roles. However, when I try to
> create a new user agent, nothing happens. I looked at the Apache (2.2)
> error log and the message I see is the following:
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4 09:22:10
> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Message: Need
> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Traceback
> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49,
> referer: http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module: /
> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47,
> referer: http://expsupport/otrs/index.pl?Action=AdminUser
> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
> http://expsupport/otrs/index.pl?Action=AdminUser
>
> Any ideas what might be going on? I get a similar log when I try to
> create a new customer account (using customer.pl).
>
> Thanks!
> --
> Manoj Patwardhan
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