[otrs] Creating a new user agent (Postgres, Mac OSX)

[Andy Lubel]

Wow, this is proving annoying to do.. Taking more effort than I expected,
the perl installed is multi-threaded....

Can you paste your otrs.checkmodules?

This is mine:

                 CGI ... ok
          Date::Pcalc ... not installed!
         Date::Format ... not installed!
                 DBI ... ok
           DBD::mysql ... not installed!
         Digest::MD5 ... ok
     Crypt::PasswdMD5 ... not installed!
      LWP::UserAgent ... ok
          IO::Scalar ... ok
            IO::Wrap ... ok
        MIME::Base64 ... ok
         MIME::Tools ... ok
      Mail::Internet ... ok
            Net::DNS ... version 0.60 is not useable with OTRS. Please use
an older or an newer one.
           Net::POP3 ... ok
           Net::LDAP ... ok
           Net::SMTP ... ok
        Authen::SASL ... ok
                   GD ... not installed! (for stats - not required)
             GD::Text ... not installed! (for stats - not required)
            GD::Graph ... not installed! (for stats - not required)
     GD::Graph::lines ... not installed! (for stats - not required)
      GD::Text::Align ... not installed! (for stats - not required)
         XML::Parser ... ok
            PDF::API2 ... not installed! (for PDF output - not required)
      Compress::Zlib ... ok


UGH.  Well good news is I have a support contract, where they say they
support "OS X".

-Andy



On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:

> Thanks Andy! Your help is greatly appreciated.
> 
> - Manoj Patwardhan
> 
> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
> 
>> dude, leopard has been out for a week.. us experts havent had a chance
>> to test yet, although it should work.  major difference that i can
>> think
>> of being apache.
>> 
>> ill be running through an install on my dev environment with leopard
>> and
>> will try to replicate your issue.  only thing is i use mysql instead
>> of
>> postgress.
>> 
>> 
>> -Andy Lubel
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
>> Of
>> Manoj Patwardhan
>> Sent: Sunday, November 04, 2007 9:40 AM
>> To: otrs at otrs.org
>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>> 
>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want
>> to
>> use Postgres as the back end.
>> 
>> I followed instructions and was able to eventually log in as
>> root at localhost and create groups and roles. However, when I try to
>> create a new user agent, nothing happens. I looked at the Apache (2.2)
>> error log and the message I see is the following:
>> 
>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4 09:22:10
>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Message: Need
>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Traceback
>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49,
>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:
>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module: /
>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47,
>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>> http://expsupport/otrs/index.pl?Action=AdminUser
>> 
>> Any ideas what might be going on? I get a similar log when I try to
>> create a new customer account (using customer.pl).
>> 
>> Thanks!
>> --
>> Manoj Patwardhan
>> _______________________________________________
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>> => http://www.otrs.com/
>> _______________________________________________
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>> => http://www.otrs.com/
>> 
>> 
> 
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