[otrs] Creating a new user agent (Postgres, Mac OSX)
Manoj Patwardhan
manoj at expersis.com
Tue Nov 6 08:52:47 GMT 2007
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... not installed! (required - use "perl -MCPAN -
e shell;")
Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
LWP::UserAgent ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... ok
GD::Text ... ok
GD::Graph ... ok
GD::Graph::lines ... ok
GD::Text::Align ... ok
XML::Parser ... ok
PDF::API2 ... ok
Compress::Zlib ... ok
Note that I am using Postgres so I shouldn't really need DBD::mysql.
Thanks,
- Manoj
On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
> Wow, this is proving annoying to do.. Taking more effort than I
> expected,
> the perl installed is multi-threaded....
>
> Can you paste your otrs.checkmodules?
>
> This is mine:
>
> CGI ... ok
> Date::Pcalc ... not installed!
> Date::Format ... not installed!
> DBI ... ok
> DBD::mysql ... not installed!
> Digest::MD5 ... ok
> Crypt::PasswdMD5 ... not installed!
> LWP::UserAgent ... ok
> IO::Scalar ... ok
> IO::Wrap ... ok
> MIME::Base64 ... ok
> MIME::Tools ... ok
> Mail::Internet ... ok
> Net::DNS ... version 0.60 is not useable with OTRS. Please
> use
> an older or an newer one.
> Net::POP3 ... ok
> Net::LDAP ... ok
> Net::SMTP ... ok
> Authen::SASL ... ok
> GD ... not installed! (for stats - not required)
> GD::Text ... not installed! (for stats - not required)
> GD::Graph ... not installed! (for stats - not required)
> GD::Graph::lines ... not installed! (for stats - not required)
> GD::Text::Align ... not installed! (for stats - not required)
> XML::Parser ... ok
> PDF::API2 ... not installed! (for PDF output - not required)
> Compress::Zlib ... ok
>
>
> UGH. Well good news is I have a support contract, where they say they
> support "OS X".
>
> -Andy
>
>
>
> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>
>> Thanks Andy! Your help is greatly appreciated.
>>
>> - Manoj Patwardhan
>>
>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>
>>> dude, leopard has been out for a week.. us experts havent had a
>>> chance
>>> to test yet, although it should work. major difference that i can
>>> think
>>> of being apache.
>>>
>>> ill be running through an install on my dev environment with leopard
>>> and
>>> will try to replicate your issue. only thing is i use mysql instead
>>> of
>>> postgress.
>>>
>>>
>>> -Andy Lubel
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
>>> Of
>>> Manoj Patwardhan
>>> Sent: Sunday, November 04, 2007 9:40 AM
>>> To: otrs at otrs.org
>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>
>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want
>>> to
>>> use Postgres as the back end.
>>>
>>> I followed instructions and was able to eventually log in as
>>> root at localhost and create groups and roles. However, when I try to
>>> create a new user agent, nothing happens. I looked at the Apache
>>> (2.2)
>>> error log and the message I see is the following:
>>>
>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:10
>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: Need
>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49,
>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: /
>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47,
>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>
>>> Any ideas what might be going on? I get a similar log when I try to
>>> create a new customer account (using customer.pl).
>>>
>>> Thanks!
>>> --
>>> Manoj Patwardhan
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>>>
>>
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>> => http://www.otrs.com/
>
>
>
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