[otrs] Creating a new user agent (Postgres, Mac OSX)
Andy Lubel
andy.lubel at gtsi.com
Tue Nov 6 09:49:14 GMT 2007
Can you give me any insight into how you installed the needed modules or did
you upgrade your OSX to a later version without erasing the disk?
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Thanks,
-Andy
On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
> Hi Andy,
>
> Here's the result of my running otrs.checkmodules:
>
> CGI ... ok
> Date::Pcalc ... ok
> Date::Format ... ok
> DBI ... ok
> DBD::mysql ... not installed! (required - use "perl -MCPAN -
> e shell;")
> Digest::MD5 ... ok
> Crypt::PasswdMD5 ... ok
> LWP::UserAgent ... ok
> IO::Scalar ... ok
> IO::Wrap ... ok
> MIME::Base64 ... ok
> MIME::Tools ... ok
> Mail::Internet ... ok
> Net::DNS ... ok
> Net::POP3 ... ok
> Net::LDAP ... ok
> Net::SMTP ... ok
> Authen::SASL ... ok
> GD ... ok
> GD::Text ... ok
> GD::Graph ... ok
> GD::Graph::lines ... ok
> GD::Text::Align ... ok
> XML::Parser ... ok
> PDF::API2 ... ok
> Compress::Zlib ... ok
>
> Note that I am using Postgres so I shouldn't really need DBD::mysql.
>
> Thanks,
> - Manoj
>
>
> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>
>> Wow, this is proving annoying to do.. Taking more effort than I
>> expected,
>> the perl installed is multi-threaded....
>>
>> Can you paste your otrs.checkmodules?
>>
>> This is mine:
>>
>> CGI ... ok
>> Date::Pcalc ... not installed!
>> Date::Format ... not installed!
>> DBI ... ok
>> DBD::mysql ... not installed!
>> Digest::MD5 ... ok
>> Crypt::PasswdMD5 ... not installed!
>> LWP::UserAgent ... ok
>> IO::Scalar ... ok
>> IO::Wrap ... ok
>> MIME::Base64 ... ok
>> MIME::Tools ... ok
>> Mail::Internet ... ok
>> Net::DNS ... version 0.60 is not useable with OTRS. Please
>> use
>> an older or an newer one.
>> Net::POP3 ... ok
>> Net::LDAP ... ok
>> Net::SMTP ... ok
>> Authen::SASL ... ok
>> GD ... not installed! (for stats - not required)
>> GD::Text ... not installed! (for stats - not required)
>> GD::Graph ... not installed! (for stats - not required)
>> GD::Graph::lines ... not installed! (for stats - not required)
>> GD::Text::Align ... not installed! (for stats - not required)
>> XML::Parser ... ok
>> PDF::API2 ... not installed! (for PDF output - not required)
>> Compress::Zlib ... ok
>>
>>
>> UGH. Well good news is I have a support contract, where they say they
>> support "OS X".
>>
>> -Andy
>>
>>
>>
>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>
>>> Thanks Andy! Your help is greatly appreciated.
>>>
>>> - Manoj Patwardhan
>>>
>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>
>>>> dude, leopard has been out for a week.. us experts havent had a
>>>> chance
>>>> to test yet, although it should work. major difference that i can
>>>> think
>>>> of being apache.
>>>>
>>>> ill be running through an install on my dev environment with leopard
>>>> and
>>>> will try to replicate your issue. only thing is i use mysql instead
>>>> of
>>>> postgress.
>>>>
>>>>
>>>> -Andy Lubel
>>>>
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
>>>> Of
>>>> Manoj Patwardhan
>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>> To: otrs at otrs.org
>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>
>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want
>>>> to
>>>> use Postgres as the back end.
>>>>
>>>> I followed instructions and was able to eventually log in as
>>>> root at localhost and create groups and roles. However, when I try to
>>>> create a new user agent, nothing happens. I looked at the Apache
>>>> (2.2)
>>>> error log and the message I see is the following:
>>>>
>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4 09:22:10
>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message: Need
>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49,
>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: /
>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47,
>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>
>>>> Any ideas what might be going on? I get a similar log when I try to
>>>> create a new customer account (using customer.pl).
>>>>
>>>> Thanks!
>>>> --
>>>> Manoj Patwardhan
>>>> _______________________________________________
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>>>> => http://www.otrs.com/
>>>>
>>>>
>>>
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>>> => http://www.otrs.com/
>>
>>
>>
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>> => http://www.otrs.com/
>>
>>
>
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