[otrs] Creating a new user agent (Postgres, Mac OSX)
Manoj Patwardhan
manoj at expersis.com
Tue Nov 6 10:18:43 GMT 2007
> Can you give me any insight into how you installed the needed
> modules or did
> you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It just
worked first shot.
> Im having a hell of a time just installing Date::Pcalc..
>
> What architecture are you on, PPC or Intel?
Intel.
- Manoj
> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>
>> Hi Andy,
>>
>> Here's the result of my running otrs.checkmodules:
>>
>> CGI ... ok
>> Date::Pcalc ... ok
>> Date::Format ... ok
>> DBI ... ok
>> DBD::mysql ... not installed! (required - use "perl -
>> MCPAN -
>> e shell;")
>> Digest::MD5 ... ok
>> Crypt::PasswdMD5 ... ok
>> LWP::UserAgent ... ok
>> IO::Scalar ... ok
>> IO::Wrap ... ok
>> MIME::Base64 ... ok
>> MIME::Tools ... ok
>> Mail::Internet ... ok
>> Net::DNS ... ok
>> Net::POP3 ... ok
>> Net::LDAP ... ok
>> Net::SMTP ... ok
>> Authen::SASL ... ok
>> GD ... ok
>> GD::Text ... ok
>> GD::Graph ... ok
>> GD::Graph::lines ... ok
>> GD::Text::Align ... ok
>> XML::Parser ... ok
>> PDF::API2 ... ok
>> Compress::Zlib ... ok
>>
>> Note that I am using Postgres so I shouldn't really need DBD::mysql.
>>
>> Thanks,
>> - Manoj
>>
>>
>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>
>>> Wow, this is proving annoying to do.. Taking more effort than I
>>> expected,
>>> the perl installed is multi-threaded....
>>>
>>> Can you paste your otrs.checkmodules?
>>>
>>> This is mine:
>>>
>>> CGI ... ok
>>> Date::Pcalc ... not installed!
>>> Date::Format ... not installed!
>>> DBI ... ok
>>> DBD::mysql ... not installed!
>>> Digest::MD5 ... ok
>>> Crypt::PasswdMD5 ... not installed!
>>> LWP::UserAgent ... ok
>>> IO::Scalar ... ok
>>> IO::Wrap ... ok
>>> MIME::Base64 ... ok
>>> MIME::Tools ... ok
>>> Mail::Internet ... ok
>>> Net::DNS ... version 0.60 is not useable with OTRS. Please
>>> use
>>> an older or an newer one.
>>> Net::POP3 ... ok
>>> Net::LDAP ... ok
>>> Net::SMTP ... ok
>>> Authen::SASL ... ok
>>> GD ... not installed! (for stats - not required)
>>> GD::Text ... not installed! (for stats - not required)
>>> GD::Graph ... not installed! (for stats - not required)
>>> GD::Graph::lines ... not installed! (for stats - not required)
>>> GD::Text::Align ... not installed! (for stats - not required)
>>> XML::Parser ... ok
>>> PDF::API2 ... not installed! (for PDF output - not
>>> required)
>>> Compress::Zlib ... ok
>>>
>>>
>>> UGH. Well good news is I have a support contract, where they say
>>> they
>>> support "OS X".
>>>
>>> -Andy
>>>
>>>
>>>
>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>
>>>> Thanks Andy! Your help is greatly appreciated.
>>>>
>>>> - Manoj Patwardhan
>>>>
>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>
>>>>> dude, leopard has been out for a week.. us experts havent had a
>>>>> chance
>>>>> to test yet, although it should work. major difference that i can
>>>>> think
>>>>> of being apache.
>>>>>
>>>>> ill be running through an install on my dev environment with
>>>>> leopard
>>>>> and
>>>>> will try to replicate your issue. only thing is i use mysql
>>>>> instead
>>>>> of
>>>>> postgress.
>>>>>
>>>>>
>>>>> -Andy Lubel
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>> Behalf
>>>>> Of
>>>>> Manoj Patwardhan
>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>> To: otrs at otrs.org
>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>
>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
>>>>> want
>>>>> to
>>>>> use Postgres as the back end.
>>>>>
>>>>> I followed instructions and was able to eventually log in as
>>>>> root at localhost and create groups and roles. However, when I try to
>>>>> create a new user agent, nothing happens. I looked at the Apache
>>>>> (2.2)
>>>>> error log and the message I see is the following:
>>>>>
>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>> 09:22:10
>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
>>>>> Need
>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
>>>>> 49,
>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>> referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: /
>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
>>>>> 47,
>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>
>>>>> Any ideas what might be going on? I get a similar log when I try
>>>>> to
>>>>> create a new customer account (using customer.pl).
>>>>>
>>>>> Thanks!
>>>>> --
>>>>> Manoj Patwardhan
>>>>> _______________________________________________
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>>>>> => http://www.otrs.com/
>>>>> _______________________________________________
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>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>
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>>>> => http://www.otrs.com/
>>>
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>>
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