[otrs] Creating a new user agent (Postgres, Mac OSX)
Andy Lubel
andy.lubel at gtsi.com
Tue Nov 6 10:21:23 GMT 2007
Yeah, I'm still PPC here and its a little different than the intel perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>> Can you give me any insight into how you installed the needed
>> modules or did
>> you upgrade your OSX to a later version without erasing the disk?
>
> It was a clean install of Leopard (after erasing the disk).
>
> To install the modules I used the CPAN shell running as root. It just
> worked first shot.
>
>> Im having a hell of a time just installing Date::Pcalc..
>>
>> What architecture are you on, PPC or Intel?
>
> Intel.
>
> - Manoj
>
>
>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>
>>> Hi Andy,
>>>
>>> Here's the result of my running otrs.checkmodules:
>>>
>>> CGI ... ok
>>> Date::Pcalc ... ok
>>> Date::Format ... ok
>>> DBI ... ok
>>> DBD::mysql ... not installed! (required - use "perl -
>>> MCPAN -
>>> e shell;")
>>> Digest::MD5 ... ok
>>> Crypt::PasswdMD5 ... ok
>>> LWP::UserAgent ... ok
>>> IO::Scalar ... ok
>>> IO::Wrap ... ok
>>> MIME::Base64 ... ok
>>> MIME::Tools ... ok
>>> Mail::Internet ... ok
>>> Net::DNS ... ok
>>> Net::POP3 ... ok
>>> Net::LDAP ... ok
>>> Net::SMTP ... ok
>>> Authen::SASL ... ok
>>> GD ... ok
>>> GD::Text ... ok
>>> GD::Graph ... ok
>>> GD::Graph::lines ... ok
>>> GD::Text::Align ... ok
>>> XML::Parser ... ok
>>> PDF::API2 ... ok
>>> Compress::Zlib ... ok
>>>
>>> Note that I am using Postgres so I shouldn't really need DBD::mysql.
>>>
>>> Thanks,
>>> - Manoj
>>>
>>>
>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>>
>>>> Wow, this is proving annoying to do.. Taking more effort than I
>>>> expected,
>>>> the perl installed is multi-threaded....
>>>>
>>>> Can you paste your otrs.checkmodules?
>>>>
>>>> This is mine:
>>>>
>>>> CGI ... ok
>>>> Date::Pcalc ... not installed!
>>>> Date::Format ... not installed!
>>>> DBI ... ok
>>>> DBD::mysql ... not installed!
>>>> Digest::MD5 ... ok
>>>> Crypt::PasswdMD5 ... not installed!
>>>> LWP::UserAgent ... ok
>>>> IO::Scalar ... ok
>>>> IO::Wrap ... ok
>>>> MIME::Base64 ... ok
>>>> MIME::Tools ... ok
>>>> Mail::Internet ... ok
>>>> Net::DNS ... version 0.60 is not useable with OTRS. Please
>>>> use
>>>> an older or an newer one.
>>>> Net::POP3 ... ok
>>>> Net::LDAP ... ok
>>>> Net::SMTP ... ok
>>>> Authen::SASL ... ok
>>>> GD ... not installed! (for stats - not required)
>>>> GD::Text ... not installed! (for stats - not required)
>>>> GD::Graph ... not installed! (for stats - not required)
>>>> GD::Graph::lines ... not installed! (for stats - not required)
>>>> GD::Text::Align ... not installed! (for stats - not required)
>>>> XML::Parser ... ok
>>>> PDF::API2 ... not installed! (for PDF output - not
>>>> required)
>>>> Compress::Zlib ... ok
>>>>
>>>>
>>>> UGH. Well good news is I have a support contract, where they say
>>>> they
>>>> support "OS X".
>>>>
>>>> -Andy
>>>>
>>>>
>>>>
>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>>
>>>>> Thanks Andy! Your help is greatly appreciated.
>>>>>
>>>>> - Manoj Patwardhan
>>>>>
>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>>
>>>>>> dude, leopard has been out for a week.. us experts havent had a
>>>>>> chance
>>>>>> to test yet, although it should work. major difference that i can
>>>>>> think
>>>>>> of being apache.
>>>>>>
>>>>>> ill be running through an install on my dev environment with
>>>>>> leopard
>>>>>> and
>>>>>> will try to replicate your issue. only thing is i use mysql
>>>>>> instead
>>>>>> of
>>>>>> postgress.
>>>>>>
>>>>>>
>>>>>> -Andy Lubel
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>>> Behalf
>>>>>> Of
>>>>>> Manoj Patwardhan
>>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>>> To: otrs at otrs.org
>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>>
>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
>>>>>> want
>>>>>> to
>>>>>> use Postgres as the back end.
>>>>>>
>>>>>> I followed instructions and was able to eventually log in as
>>>>>> root at localhost and create groups and roles. However, when I try to
>>>>>> create a new user agent, nothing happens. I looked at the Apache
>>>>>> (2.2)
>>>>>> error log and the message I see is the following:
>>>>>>
>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>>> 09:22:10
>>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
>>>>>> Need
>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
>>>>>> 49,
>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>>> referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module: /
>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
>>>>>> 47,
>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>
>>>>>> Any ideas what might be going on? I get a similar log when I try
>>>>>> to
>>>>>> create a new customer account (using customer.pl).
>>>>>>
>>>>>> Thanks!
>>>>>> --
>>>>>> Manoj Patwardhan
>>>>>> _______________________________________________
>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>> _______________________________________________
>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>>
>>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>
>>>>
>>>>
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>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>>
>>>>
>>>
>>> _______________________________________________
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>>> => http://www.otrs.com/
>>
>>
>>
>> _______________________________________________
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>> => http://www.otrs.com/
>>
>>
>
> _______________________________________________
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com
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