[otrs] Upgrade OTRS v. 2.0.4 to v. 2.2.3

[touraman traore]

Thanks for the reply. I'm not using LDAP at all. All the post I've read on
this so far are mentioning LDAP, but no I'm not using LDAP.
When I lookup into mysql database, I can see all my users in system_user
table in my otrs database, but at the login screen it's throwing Panic! No
UserData!!!.
I took a look at my system log as well, I'm only getting the same error in
there.

Thanks for helping

On 11/6/07, Andy Lubel <andy.lubel at gtsi.com> wrote:
>
>  I'm guessing you are using LDAP?  If not just disregard..
> ----
> Most notably is in the old otrs it(the Config.pm) was:
>
> # UserSyncLDAPMap
>     # (map if agent should create/synced from LDAP to DB after login)
>     $Self->{UserSyncLDAPMap} = {
>         # DB -> LDAP
>         Firstname => 'givenName',
>         Lastname => 'sn',
>         Email => 'mail',
>     };
> --
> If so make sure that it looks like this now:
>
> # UserSyncLDAPMap
>     # (map if agent should create/synced from LDAP to DB after login)
>     $Self->{UserSyncLDAPMap} = {
>         # DB -> LDAP
>         UserFirstname => 'givenName',
>         UserLastname => 'sn',
>         UserEmail => 'mail',
>     };
>
> That got me for about 45 minutes until I looked into the OTRS logs and saw
> the error it was logging.
>
> -Andy
>
>
> On 11/6/07 2:19 PM, "touraman traore" <medtraore at gmail.com> wrote:
>
> Hi All,
> I tried the upgrade this weekend on a test server. I'm getting this error
> message: Panic! No UserData!!!...
>  I followed the instructions below.
> Any thoughts?
> Thanks for your help...
>
> On 10/18/07, *Franz Ferdinand Esberger* <ffe at technikum-wien.at
> <mailto:ffe at technikum-wien.at> <ffe at technikum-wien.at> > wrote:
>
> Ivan De Masi schrieb am 17.10.2007 17:12 Uhr:
> > Hello,
> >
> > we have a bit older installation of OTRS (v. 2.0.4 from the
> > sources) and want to upgrade to v. 2.2.3. Can this be realized in
> > one step or do I have to install some versions beetween (e.g. 2.1.
> > an than 2.2. etc.) Has anyone expierence in such a major upgrade,
> > especially with possible problems with the database (mysql) etc.
> >
> > I have found this post in this month with very helpful hints:
> > http://lists.otrs.org/pipermail/otrs/2007-October/020536.html
> >
> > Is there somebody having also any other experience - any feedback
> > is welcome!
> >
>
> We run OTRS since the 1.3.x Series, upgraded to 2.0.4 and now to 2.2.1
> recently. We are running with the same DB holding the Tickets ever
> since and are happy with this.
>
> The only thing you have to asure is to execute EVERY DB Upgrade Skript
> since your actual Version:
>
> .) backup everything eg.:
>     cp -r /opt/otrs/Kernel/ <destination>
>     /usr/bin/mysqldump -A -u otrs -p <destination>/backup.sql
>     cat crontab -u otrs -e > <destination>
> .) make sure you backuped everything
> .) update source to 2.2.x (our your desired Version)
> .) execute upgrade skript <your.db> to 2.x
> .) execute upgrade skript <your.db> to 2.1
> .) execute upgrade skript <your.db> to 2.2
>
> Worked like a charm for me.
>
> hth
>
>
>
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