[otrs] Counting responses used

Wed Nov 7 14:56:42 GMT 2007

You have got to query the database directly to do this.
First you got to understand the database structure
Take a look at
ftp://ftp2.otrs.org/pub/otrs/misc/otrs-2.0-database.png

As a quick suggestion, you could point attention to the article table: here you find the different notes, replies etc. that compose a ticket, in the same table, the a_to filed contains the addressee of your replies.

Hope this helps
Gabriele
  ----- Original Message ----- 
  From: Tabitha Stang 
  To: 'User questions and discussions about OTRS.org' 
  Sent: Wednesday, November 07, 2007 2:11 PM
  Subject: [otrs] Counting responses used

  Hi,

  My company would like to see how many incoming contacts we answer with each of our responses.

  I don't see this possibility under "Stats" or "Search".

  Does anyone have a solution or a good workaround for this?

  Thanks so much!

  Tabitha Stang

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