[otrs] Prevent Wrapping of URLs in Tickets Created By Emailing

[Brett Davis]

Hello,

Is there any way to  make it so that URLs that my customers/users email in
to create tickets do not get wrapped to a new line?  I understand and can
deal with the line wrapping in the emailed "<snip>" notification that there
is a new ticket as below but the links that are in the ticket within the
agent interface are also being wrapped which makes them unusable without
piecing them back together.  If I create tickets using the "Phone-Ticket" or
"Email-Ticket" icons in the agent web interface, or as a customer through
the customer web interface, the visible text of the URLs is clipped and
replace with a "[...]" but the actual link at least still works which is
perfect.  The tickets that get created via emails sent in to OTRS always end
up being wrapped and broken though.  We can of course get by by piecing the
links back together manually but it is somewhat annoying.  Is there any way
to make OTRS handle/display URLs in tickets that are emailed in the same way
it handles the ones created via the web forms?

Thanks


Brett Davis
Information Systems
Network/Telecom Manager
Dynojet Research, Inc.
www.dynojet.com

-----Original Message-----
From: OTRS Notification Master [mailto:ITSupport at dynojet.com] 
Sent: Wednesday, November 07, 2007 09:23
To: brett at dynojet.com
Subject: [Ticket#2007110710000024] New ticket notification! (No Subject)

Hi Brett,

there is a new ticket in "IS::Tickets::Web"!

"Dusty Schaller" <dusty at dynojet.com> wrote:

<snip>
>
http://www.powercommander.com/powercommander_iii_usb/powercommander_all_down
> loads.aspx?mk=8
>
<http://www.powercommander.com/powercommander_iii_usb/powercommander_all_dow
> nloads.aspx?mk=8&mdl=62&yr=2006> &mdl=62&yr=2006
> 
>  
> 
> map -009 is listed twice
> 
>  
> 
> Dustin Schaller
> 
> Powersports Technical Support Manager
> 
> Dynojet Research
> 
> 800-992-4993
> 
> www.dynojet.com
> 
> www.powercommander.com
> 
>  
<snip>

http://helpdesk.dynojetcorp.com/otrs/index.pl?Action=AgentZoom&TicketID=302

Your OTRS Notification Master