[otrs] Remove lock option from tickets

[Jo Rhett]

On Oct 30, 2007, at 12:29 AM, Richard Hinkamp - BeSite wrote:
>> Unless you don't care about metrics but instead convenience of  
>> answering the customer.
>> OTRS makes everything inconvenient, as far as I can tell.
>
> Why use OTRS then?

Not my choice.  And snippy answers like this don't help.

-- 
Jo Rhett
senior geek

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