[otrs] Prevent Wrapping of URLs in Tickets Created By Emailing

[Andy Lubel]

I do believe that stems from 2 things, one is the client/agent browser and
the other is the email client.

http://www.mail-archive.com/otrs@otrs.org/msg16922.html

-Andy


On 11/7/07 12:45 PM, "Brett Davis" <brett at dynojet.com> wrote:

> Hello,
> 
> Is there any way to  make it so that URLs that my customers/users email in
> to create tickets do not get wrapped to a new line?  I understand and can
> deal with the line wrapping in the emailed "<snip>" notification that there
> is a new ticket as below but the links that are in the ticket within the
> agent interface are also being wrapped which makes them unusable without
> piecing them back together.  If I create tickets using the "Phone-Ticket" or
> "Email-Ticket" icons in the agent web interface, or as a customer through
> the customer web interface, the visible text of the URLs is clipped and
> replace with a "[...]" but the actual link at least still works which is
> perfect.  The tickets that get created via emails sent in to OTRS always end
> up being wrapped and broken though.  We can of course get by by piecing the
> links back together manually but it is somewhat annoying.  Is there any way
> to make OTRS handle/display URLs in tickets that are emailed in the same way
> it handles the ones created via the web forms?
> 
> Thanks
> 
> 
> Brett Davis
> Information Systems
> Network/Telecom Manager
> Dynojet Research, Inc.
> www.dynojet.com
> 
> -----Original Message-----
> From: OTRS Notification Master [mailto:ITSupport at dynojet.com]
> Sent: Wednesday, November 07, 2007 09:23
> To: brett at dynojet.com
> Subject: [Ticket#2007110710000024] New ticket notification! (No Subject)
> 
> Hi Brett,
> 
> there is a new ticket in "IS::Tickets::Web"!
> 
> "Dusty Schaller" <dusty at dynojet.com> wrote:
> 
> <snip>
>> 
> http://www.powercommander.com/powercommander_iii_usb/powercommander_all_down
>> loads.aspx?mk=8
>> 
> <http://www.powercommander.com/powercommander_iii_usb/powercommander_all_dow
>> nloads.aspx?mk=8&mdl=62&yr=2006> &mdl=62&yr=2006
>> 
>>  
>> 
>> map -009 is listed twice
>> 
>>  
>> 
>> Dustin Schaller
>> 
>> Powersports Technical Support Manager
>> 
>> Dynojet Research
>> 
>> 800-992-4993
>> 
>> www.dynojet.com
>> 
>> www.powercommander.com
>> 
>>  
> <snip>
> 
> http://helpdesk.dynojetcorp.com/otrs/index.pl?Action=AgentZoom&TicketID=302
> 
> Your OTRS Notification Master
> 
> 
> 
> 
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