[otrs] Assigning customers to companies via ldap

[Baker, Greg]

Okay, this makes sense to me..

Now my problem seems to be in Active Directory I have no idea how to get the OU of a person.  There seems to be no OU attribute stored for each user.  The OU is a part of the user's DN, but I doubt I can access just that section of the DN using a simple config option.

Anyone know of an easy way to do this?  Is there some kind of specially constructed ldap query that would return what I need?

Greg

-----Original Message-----
From: Rico Barth [mailto:rico.barth at cape-it.de] 
Sent: Tuesday, November 06, 2007 3:03 AM
To: Baker, Greg
Cc: otrs at otrs.org
Subject: Re: [otrs] Assigning customers to companies via ldap

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Hi Greg,

you may use attribut "company" and link it to customerid. In 
Kernel/Config.pm you need to set

         CustomerKey => 'sAMAccountName'
         CustomerID => 'company'

Don't forget to add company to CustomerUserSearchFields-Array.

Regards and HTH,

Rico


On Wed, 31 Oct 2007, Baker, Greg wrote:

> Is there any way to use ldap to assign customers to companies?  We have
> many departments and our active directory is organized according to
> these departments.  I am hoping to use this ldap organization to
> automatically assign customers to companies in otrs.  Has anyone figured
> out how to do this yet?

- -- 
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
c.a.p.e. IT GmbH
Annaberger Straße 240 , 09125 Chemnitz
phone/fax: +49 371 5347-621 / -625
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Geschäftsführung Rico Barth, Thomas Maier
AG Chemnitz, HRB 23192
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