[otrs] Installing on a shared hosted server

[Simon Bierbaum]

I installed OTRS 2.2 on a shared web host without root access to  
machine and database and without modifying apache's configuration  
file. It's a major headache, though, and it might be more economical  
to upgrade to a managed or virtual server than spending days poking  
at OTRS and repeatedly introducing head to desk in frustration.

On my webspace, I had to
- build and install a newer version of perl
- build and install half a dozen of the required perl modules
- create some symlinks to have all HTML/CSS in the provided document  
root and all CGI in the provided cgi-bin
- wrap all OTRS CGIs in /bin/cgi-bin in little perl scripts which  
launch the actual OTRS script with the new perl interpreter,  
circumventing the antiquated version of mod_perl. It's probably a  
hundred times slower than using mod_perl, but hey, it works ;-)

Database setup works fine without root access, just use the supplied  
sql scripts and follow the installation instructions in the manual.  
The web installer wants to be root.

Simon

Am 07.11.2007 um 08:04 schrieb Nishen Naidu:

> Hi,
>
>
>
> Is it possible to install OTRS on a shared hosted server where  
> there is no access
>
> to the terminal(command line)?
>
> If so, are there any instructions on how to do it?
>
>
>
> Thanks
>
> Nishen
>
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