[otrs] Survey module : is there some manual, howto or informations somewhere about it ?

[Cece Yaya Sudarya]

Hi,

Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the site : http://localhost/otrs/index.pl,  it
got me error :

Software error:

Can't load log backend module Kernel::System::Log::SysLog! Can't
locate Sys/Syslog.pm in @INC (@INC contains:
C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../..
../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/
C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2
C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib)
at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line
4.
BEGIN failed--compilation aborted at
C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4.

Presently, I am trying to find the answers.

Thank you for your attention and cooperation.

Regards,

Cece YS





On Nov 6, 2007 3:49 PM, Laurent Minost <lminost at denyall.com> wrote:

> Hi,
>
> This has nothing to do with a reply to survey module informations but ...
>
> Did you go properly through all installation steps as defined in the
> documentation on otrs.org website :
>
> http://doc.otrs.org/2.2/en/html/c267.html
>
> Basically, Admin login/password are defined through the installer.pl
> step as you can see on screenshots provided on the page.
>
> Best regards,
>
> Laurent MINOST
>
>
> Cece Yaya Sudarya a écrit :
> > Dear Laurent,
> >
> > Yes, I am a newbie looking for ticket number for application. I decided
> > to download OTRS for Windows (since my company regulation is using Bill
> > Gates :D), but after it has been installed, I tried to login the
> > application and it said invalid/wrong user name and password :( I have
> > reinstalled for 3 times, but it has same result :(
> >
> > I have tried yesterday to find any documentation for this issue, but I
> > have no got any. Is there anybody could help me?
> >
> > Thank you for your attention and cooperation.
> >
> > Regards,
> >
> > Cece Yaya Sudarya
> >
> > On 11/5/07, *Laurent Minost* <lminost at denyall.com
> > <mailto:lminost at denyall.com>> wrote:
> >
> >     Hi,
> >
> >     I think all is in the subject :)
> >     How do we use this module please ? I have it installed on my OTRS
> 2.2.3
> >     but don't know how to clearly and precisely use it. It could be
> useful
> >     but searching otrs.org/mailing <http://otrs.org/mailing> list
> >     archives and Google did not lead me
> >     to any clear documentations, howto or informations about it :(
> >     So if someone use it or if any OTRS dev could paste us a little
> how-to
> >     here or do a FAQ article, I think it will help a few people by now
> and
> >     in the future.
> >
> >     Thanks by advance. Best regards,
> >
> >     Laurent MINOST
> >     _______________________________________________
> >     OTRS mailing list: otrs - Webpage: http://otrs.org/
> >     Archive: http://lists.otrs.org/pipermail/otrs
> >     To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >     Support or consulting for your OTRS system?
> >     => http://www.otrs.com/
> >
> >
> >
> >
> > --
> >
>
> _______________________________________________
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>
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