[otrs] Creating a new user agent (Postgres, Mac OSX)
Manoj Patwardhan
manoj at expersis.com
Thu Nov 8 20:38:28 GMT 2007
Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
> Yeah, I'm still PPC here and its a little different than the intel
> perl I
> suspect.
>
> xservedev:~ root# perl --version
>
> This is perl, v5.8.8 built for darwin-thread-multi-2level
>
> What's yours say?
>
>
>
>
> On 11/6/07 10:18 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>
>>> Can you give me any insight into how you installed the needed
>>> modules or did
>>> you upgrade your OSX to a later version without erasing the disk?
>>
>> It was a clean install of Leopard (after erasing the disk).
>>
>> To install the modules I used the CPAN shell running as root. It just
>> worked first shot.
>>
>>> Im having a hell of a time just installing Date::Pcalc..
>>>
>>> What architecture are you on, PPC or Intel?
>>
>> Intel.
>>
>> - Manoj
>>
>>
>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>
>>>> Hi Andy,
>>>>
>>>> Here's the result of my running otrs.checkmodules:
>>>>
>>>> CGI ... ok
>>>> Date::Pcalc ... ok
>>>> Date::Format ... ok
>>>> DBI ... ok
>>>> DBD::mysql ... not installed! (required - use "perl -
>>>> MCPAN -
>>>> e shell;")
>>>> Digest::MD5 ... ok
>>>> Crypt::PasswdMD5 ... ok
>>>> LWP::UserAgent ... ok
>>>> IO::Scalar ... ok
>>>> IO::Wrap ... ok
>>>> MIME::Base64 ... ok
>>>> MIME::Tools ... ok
>>>> Mail::Internet ... ok
>>>> Net::DNS ... ok
>>>> Net::POP3 ... ok
>>>> Net::LDAP ... ok
>>>> Net::SMTP ... ok
>>>> Authen::SASL ... ok
>>>> GD ... ok
>>>> GD::Text ... ok
>>>> GD::Graph ... ok
>>>> GD::Graph::lines ... ok
>>>> GD::Text::Align ... ok
>>>> XML::Parser ... ok
>>>> PDF::API2 ... ok
>>>> Compress::Zlib ... ok
>>>>
>>>> Note that I am using Postgres so I shouldn't really need
>>>> DBD::mysql.
>>>>
>>>> Thanks,
>>>> - Manoj
>>>>
>>>>
>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>>>
>>>>> Wow, this is proving annoying to do.. Taking more effort than I
>>>>> expected,
>>>>> the perl installed is multi-threaded....
>>>>>
>>>>> Can you paste your otrs.checkmodules?
>>>>>
>>>>> This is mine:
>>>>>
>>>>> CGI ... ok
>>>>> Date::Pcalc ... not installed!
>>>>> Date::Format ... not installed!
>>>>> DBI ... ok
>>>>> DBD::mysql ... not installed!
>>>>> Digest::MD5 ... ok
>>>>> Crypt::PasswdMD5 ... not installed!
>>>>> LWP::UserAgent ... ok
>>>>> IO::Scalar ... ok
>>>>> IO::Wrap ... ok
>>>>> MIME::Base64 ... ok
>>>>> MIME::Tools ... ok
>>>>> Mail::Internet ... ok
>>>>> Net::DNS ... version 0.60 is not useable with OTRS. Please
>>>>> use
>>>>> an older or an newer one.
>>>>> Net::POP3 ... ok
>>>>> Net::LDAP ... ok
>>>>> Net::SMTP ... ok
>>>>> Authen::SASL ... ok
>>>>> GD ... not installed! (for stats - not required)
>>>>> GD::Text ... not installed! (for stats - not required)
>>>>> GD::Graph ... not installed! (for stats - not required)
>>>>> GD::Graph::lines ... not installed! (for stats - not required)
>>>>> GD::Text::Align ... not installed! (for stats - not required)
>>>>> XML::Parser ... ok
>>>>> PDF::API2 ... not installed! (for PDF output - not
>>>>> required)
>>>>> Compress::Zlib ... ok
>>>>>
>>>>>
>>>>> UGH. Well good news is I have a support contract, where they say
>>>>> they
>>>>> support "OS X".
>>>>>
>>>>> -Andy
>>>>>
>>>>>
>>>>>
>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com>
>>>>> wrote:
>>>>>
>>>>>> Thanks Andy! Your help is greatly appreciated.
>>>>>>
>>>>>> - Manoj Patwardhan
>>>>>>
>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>>>
>>>>>>> dude, leopard has been out for a week.. us experts havent had a
>>>>>>> chance
>>>>>>> to test yet, although it should work. major difference that i
>>>>>>> can
>>>>>>> think
>>>>>>> of being apache.
>>>>>>>
>>>>>>> ill be running through an install on my dev environment with
>>>>>>> leopard
>>>>>>> and
>>>>>>> will try to replicate your issue. only thing is i use mysql
>>>>>>> instead
>>>>>>> of
>>>>>>> postgress.
>>>>>>>
>>>>>>>
>>>>>>> -Andy Lubel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>>>> Behalf
>>>>>>> Of
>>>>>>> Manoj Patwardhan
>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>>>> To: otrs at otrs.org
>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>>>
>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
>>>>>>> want
>>>>>>> to
>>>>>>> use Postgres as the back end.
>>>>>>>
>>>>>>> I followed instructions and was able to eventually log in as
>>>>>>> root at localhost and create groups and roles. However, when I
>>>>>>> try to
>>>>>>> create a new user agent, nothing happens. I looked at the Apache
>>>>>>> (2.2)
>>>>>>> error log and the message I see is the following:
>>>>>>>
>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>>>> 09:22:10
>>>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
>>>>>>> Need
>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
>>>>>>> 49,
>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>>>> referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>> Module: /
>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
>>>>>>> 47,
>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>
>>>>>>> Any ideas what might be going on? I get a similar log when I try
>>>>>>> to
>>>>>>> create a new customer account (using customer.pl).
>>>>>>>
>>>>>>> Thanks!
>>>>>>> --
>>>>>>> Manoj Patwardhan
>>>>>>> _______________________________________________
>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>> Support or consulting for your OTRS system?
>>>>>>> => http://www.otrs.com/
>>>>>>> _______________________________________________
>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>> Support or consulting for your OTRS system?
>>>>>>> => http://www.otrs.com/
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>
>>>
>>>
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>>
>>>
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>
> Andy Lubel
> Application Administrator / IT Department
>
> GTSI Corp.
> 3901 Stonecroft Boulevard
> Chantilly, VA 20151
> Tel: 1.800.999.GTSI ext.2309
> Dir: 703.502.2309
> Andy.Lubel at gtsi.com
> --
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
More information about the otrs
mailing list