[otrs] Survey module : is there some manual, howto or informations somewhere about it ?

[Laurent Minost]

I don't know of Windows installation of OTRS but I would advise you to 
change Log Type to File rather than Syslog on Windows

Best regards,

Laurent MINOST


Cece Yaya Sudarya a écrit :
> Hi,
> 
> Thank you for your information. I've already re-installed the OTRS (on 
> Windows) and when I access the site : http://localhost/otrs/index.pl,  
> it got me error :
> 
> 
>   Software error:
> 
> Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/ C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
> 
> BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.
> 
> Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4.
> 
> 
> Presently, I am trying to find the answers.
> 
> 
> Thank you for your attention and cooperation.
> 
> 
> Regards,
> 
> Cece YS
> 
> 
> 
> 
> 
> On Nov 6, 2007 3:49 PM, Laurent Minost <lminost at denyall.com 
> <mailto:lminost at denyall.com>> wrote:
> 
>     Hi,
> 
>     This has nothing to do with a reply to survey module informations
>     but ...
> 
>     Did you go properly through all installation steps as defined in the
>     documentation on otrs.org <http://otrs.org> website :
> 
>     http://doc.otrs.org/2.2/en/html/c267.html
> 
>     Basically, Admin login/password are defined through the installer.pl
>     step as you can see on screenshots provided on the page.
> 
>     Best regards,
> 
>     Laurent MINOST
> 
> 
>     Cece Yaya Sudarya a écrit :
>      > Dear Laurent,
>      >
>      > Yes, I am a newbie looking for ticket number for application. I
>     decided
>      > to download OTRS for Windows (since my company regulation is
>     using Bill
>      > Gates :D), but after it has been installed, I tried to login the
>      > application and it said invalid/wrong user name and password :( I
>     have
>      > reinstalled for 3 times, but it has same result :(
>      >
>      > I have tried yesterday to find any documentation for this issue,
>     but I
>      > have no got any. Is there anybody could help me?
>      >
>      > Thank you for your attention and cooperation.
>      >
>      > Regards,
>      >
>      > Cece Yaya Sudarya
>      >
>      > On 11/5/07, *Laurent Minost* <lminost at denyall.com
>     <mailto:lminost at denyall.com>
>      > <mailto: lminost at denyall.com <mailto:lminost at denyall.com>>> wrote:
>      >
>      >     Hi,
>      >
>      >     I think all is in the subject :)
>      >     How do we use this module please ? I have it installed on my
>     OTRS 2.2.3
>      >     but don't know how to clearly and precisely use it. It could
>     be useful
>      >     but searching otrs.org/mailing <http://otrs.org/mailing>
>     <http://otrs.org/mailing> list
>      >     archives and Google did not lead me
>      >     to any clear documentations, howto or informations about it :(
>      >     So if someone use it or if any OTRS dev could paste us a
>     little how-to
>      >     here or do a FAQ article, I think it will help a few people
>     by now and
>      >     in the future.
>      >
>      >     Thanks by advance. Best regards,
>      >
>      >     Laurent MINOST
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>      >
>      >
>      >
>      > --
>      >
> 
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> 
> 
>