[otrs] Creating a new user agent (Postgres, Mac OSX)
Andy Lubel
andy.lubel at gtsi.com
Fri Nov 9 10:23:11 GMT 2007
Im still having a HELL of a time getting the built in perl to CPAN me up
some needed OTRS modules.
Just got approval for testing with a userland perl (activeperl). Should
have that done today and I will hopefully not get the same problem as you so
we can say you did something wrong :)
That would really stink if OTRS just didn't work in Leopard..
-Andy
On 11/8/07 8:38 PM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
> Hi Andy,
>
> FWIW, I tried the installation with MySQL and get the same error as I
> did before with Postgres. Just cannot create a user agent.
>
> Thanks,
> Manoj
>
>
> On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
>
>> Yeah, I'm still PPC here and its a little different than the intel
>> perl I
>> suspect.
>>
>> xservedev:~ root# perl --version
>>
>> This is perl, v5.8.8 built for darwin-thread-multi-2level
>>
>> What's yours say?
>>
>>
>>
>>
>> On 11/6/07 10:18 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>
>>>> Can you give me any insight into how you installed the needed
>>>> modules or did
>>>> you upgrade your OSX to a later version without erasing the disk?
>>>
>>> It was a clean install of Leopard (after erasing the disk).
>>>
>>> To install the modules I used the CPAN shell running as root. It just
>>> worked first shot.
>>>
>>>> Im having a hell of a time just installing Date::Pcalc..
>>>>
>>>> What architecture are you on, PPC or Intel?
>>>
>>> Intel.
>>>
>>> - Manoj
>>>
>>>
>>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>>
>>>>> Hi Andy,
>>>>>
>>>>> Here's the result of my running otrs.checkmodules:
>>>>>
>>>>> CGI ... ok
>>>>> Date::Pcalc ... ok
>>>>> Date::Format ... ok
>>>>> DBI ... ok
>>>>> DBD::mysql ... not installed! (required - use "perl -
>>>>> MCPAN -
>>>>> e shell;")
>>>>> Digest::MD5 ... ok
>>>>> Crypt::PasswdMD5 ... ok
>>>>> LWP::UserAgent ... ok
>>>>> IO::Scalar ... ok
>>>>> IO::Wrap ... ok
>>>>> MIME::Base64 ... ok
>>>>> MIME::Tools ... ok
>>>>> Mail::Internet ... ok
>>>>> Net::DNS ... ok
>>>>> Net::POP3 ... ok
>>>>> Net::LDAP ... ok
>>>>> Net::SMTP ... ok
>>>>> Authen::SASL ... ok
>>>>> GD ... ok
>>>>> GD::Text ... ok
>>>>> GD::Graph ... ok
>>>>> GD::Graph::lines ... ok
>>>>> GD::Text::Align ... ok
>>>>> XML::Parser ... ok
>>>>> PDF::API2 ... ok
>>>>> Compress::Zlib ... ok
>>>>>
>>>>> Note that I am using Postgres so I shouldn't really need
>>>>> DBD::mysql.
>>>>>
>>>>> Thanks,
>>>>> - Manoj
>>>>>
>>>>>
>>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>>>>
>>>>>> Wow, this is proving annoying to do.. Taking more effort than I
>>>>>> expected,
>>>>>> the perl installed is multi-threaded....
>>>>>>
>>>>>> Can you paste your otrs.checkmodules?
>>>>>>
>>>>>> This is mine:
>>>>>>
>>>>>> CGI ... ok
>>>>>> Date::Pcalc ... not installed!
>>>>>> Date::Format ... not installed!
>>>>>> DBI ... ok
>>>>>> DBD::mysql ... not installed!
>>>>>> Digest::MD5 ... ok
>>>>>> Crypt::PasswdMD5 ... not installed!
>>>>>> LWP::UserAgent ... ok
>>>>>> IO::Scalar ... ok
>>>>>> IO::Wrap ... ok
>>>>>> MIME::Base64 ... ok
>>>>>> MIME::Tools ... ok
>>>>>> Mail::Internet ... ok
>>>>>> Net::DNS ... version 0.60 is not useable with OTRS. Please
>>>>>> use
>>>>>> an older or an newer one.
>>>>>> Net::POP3 ... ok
>>>>>> Net::LDAP ... ok
>>>>>> Net::SMTP ... ok
>>>>>> Authen::SASL ... ok
>>>>>> GD ... not installed! (for stats - not required)
>>>>>> GD::Text ... not installed! (for stats - not required)
>>>>>> GD::Graph ... not installed! (for stats - not required)
>>>>>> GD::Graph::lines ... not installed! (for stats - not required)
>>>>>> GD::Text::Align ... not installed! (for stats - not required)
>>>>>> XML::Parser ... ok
>>>>>> PDF::API2 ... not installed! (for PDF output - not
>>>>>> required)
>>>>>> Compress::Zlib ... ok
>>>>>>
>>>>>>
>>>>>> UGH. Well good news is I have a support contract, where they say
>>>>>> they
>>>>>> support "OS X".
>>>>>>
>>>>>> -Andy
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Thanks Andy! Your help is greatly appreciated.
>>>>>>>
>>>>>>> - Manoj Patwardhan
>>>>>>>
>>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>>>>
>>>>>>>> dude, leopard has been out for a week.. us experts havent had a
>>>>>>>> chance
>>>>>>>> to test yet, although it should work. major difference that i
>>>>>>>> can
>>>>>>>> think
>>>>>>>> of being apache.
>>>>>>>>
>>>>>>>> ill be running through an install on my dev environment with
>>>>>>>> leopard
>>>>>>>> and
>>>>>>>> will try to replicate your issue. only thing is i use mysql
>>>>>>>> instead
>>>>>>>> of
>>>>>>>> postgress.
>>>>>>>>
>>>>>>>>
>>>>>>>> -Andy Lubel
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>>>>> Behalf
>>>>>>>> Of
>>>>>>>> Manoj Patwardhan
>>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>>>>> To: otrs at otrs.org
>>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>>>>
>>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and
>>>>>>>> want
>>>>>>>> to
>>>>>>>> use Postgres as the back end.
>>>>>>>>
>>>>>>>> I followed instructions and was able to eventually log in as
>>>>>>>> root at localhost and create groups and roles. However, when I
>>>>>>>> try to
>>>>>>>> create a new user agent, nothing happens. I looked at the Apache
>>>>>>>> (2.2)
>>>>>>>> error log and the message I see is the following:
>>>>>>>>
>>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>>>>> 09:22:10
>>>>>>>> 2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
>>>>>>>> Need
>>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Traceback
>>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
>>>>>>>> 49,
>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Module:
>>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>>>>> referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>> Module: /
>>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line:
>>>>>>>> 47,
>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer:
>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>
>>>>>>>> Any ideas what might be going on? I get a similar log when I try
>>>>>>>> to
>>>>>>>> create a new customer account (using customer.pl).
>>>>>>>>
>>>>>>>> Thanks!
>>>>>>>> --
>>>>>>>> Manoj Patwardhan
>>>>>>>> _______________________________________________
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>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
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>>>>>>>> => http://www.otrs.com/
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>>>>>>>> => http://www.otrs.com/
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
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>>>>>>> Support or consulting for your OTRS system?
>>>>>>> => http://www.otrs.com/
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
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>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>>
>>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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>>>>> => http://www.otrs.com/
>>>>
>>>>
>>>>
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>>>> => http://www.otrs.com/
>>>>
>>>>
>>>
>>> _______________________________________________
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>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>
>> Andy Lubel
>> Application Administrator / IT Department
>>
>> GTSI Corp.
>> 3901 Stonecroft Boulevard
>> Chantilly, VA 20151
>> Tel: 1.800.999.GTSI ext.2309
>> Dir: 703.502.2309
>> Andy.Lubel at gtsi.com
>> --
>>
>>
>> _______________________________________________
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>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
>>
>
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