[otrs] Creating a new user agent (Postgres, Mac OSX)
Manoj Patwardhan
manoj at expersis.com
Fri Nov 9 10:51:02 GMT 2007
Thanks for following up.
> Im still having a HELL of a time getting the built in perl to CPAN
> me up
> some needed OTRS modules.
Wondering if this is related to the architecture. I have an Intel
machine and all modules installed very easily. Actually, the
instructions are very well written. I hardly took any time (except for
whatever was required to install the perl modules) to get my login
screen and log in as root.
> Just got approval for testing with a userland perl (activeperl).
> Should
> have that done today and I will hopefully not get the same problem
> as you so
> we can say you did something wrong :)
I hope I know what I am doing wrong. I can create groups and roles,
just not users.
> That would really stink if OTRS just didn't work in Leopard..
I can help with any testing you want. Does this message mean anything:
----
index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] Message:
Need
UserID!,
----
Thanks,
Manoj
>
>
> -Andy
>
>
> On 11/8/07 8:38 PM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>
>> Hi Andy,
>>
>> FWIW, I tried the installation with MySQL and get the same error as I
>> did before with Postgres. Just cannot create a user agent.
>>
>> Thanks,
>> Manoj
>>
>>
>> On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
>>
>>> Yeah, I'm still PPC here and its a little different than the intel
>>> perl I
>>> suspect.
>>>
>>> xservedev:~ root# perl --version
>>>
>>> This is perl, v5.8.8 built for darwin-thread-multi-2level
>>>
>>> What's yours say?
>>>
>>>
>>>
>>>
>>> On 11/6/07 10:18 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>
>>>>> Can you give me any insight into how you installed the needed
>>>>> modules or did
>>>>> you upgrade your OSX to a later version without erasing the disk?
>>>>
>>>> It was a clean install of Leopard (after erasing the disk).
>>>>
>>>> To install the modules I used the CPAN shell running as root. It
>>>> just
>>>> worked first shot.
>>>>
>>>>> Im having a hell of a time just installing Date::Pcalc..
>>>>>
>>>>> What architecture are you on, PPC or Intel?
>>>>
>>>> Intel.
>>>>
>>>> - Manoj
>>>>
>>>>
>>>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>>>
>>>>>> Hi Andy,
>>>>>>
>>>>>> Here's the result of my running otrs.checkmodules:
>>>>>>
>>>>>> CGI ... ok
>>>>>> Date::Pcalc ... ok
>>>>>> Date::Format ... ok
>>>>>> DBI ... ok
>>>>>> DBD::mysql ... not installed! (required - use "perl -
>>>>>> MCPAN -
>>>>>> e shell;")
>>>>>> Digest::MD5 ... ok
>>>>>> Crypt::PasswdMD5 ... ok
>>>>>> LWP::UserAgent ... ok
>>>>>> IO::Scalar ... ok
>>>>>> IO::Wrap ... ok
>>>>>> MIME::Base64 ... ok
>>>>>> MIME::Tools ... ok
>>>>>> Mail::Internet ... ok
>>>>>> Net::DNS ... ok
>>>>>> Net::POP3 ... ok
>>>>>> Net::LDAP ... ok
>>>>>> Net::SMTP ... ok
>>>>>> Authen::SASL ... ok
>>>>>> GD ... ok
>>>>>> GD::Text ... ok
>>>>>> GD::Graph ... ok
>>>>>> GD::Graph::lines ... ok
>>>>>> GD::Text::Align ... ok
>>>>>> XML::Parser ... ok
>>>>>> PDF::API2 ... ok
>>>>>> Compress::Zlib ... ok
>>>>>>
>>>>>> Note that I am using Postgres so I shouldn't really need
>>>>>> DBD::mysql.
>>>>>>
>>>>>> Thanks,
>>>>>> - Manoj
>>>>>>
>>>>>>
>>>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>>>>>
>>>>>>> Wow, this is proving annoying to do.. Taking more effort than I
>>>>>>> expected,
>>>>>>> the perl installed is multi-threaded....
>>>>>>>
>>>>>>> Can you paste your otrs.checkmodules?
>>>>>>>
>>>>>>> This is mine:
>>>>>>>
>>>>>>> CGI ... ok
>>>>>>> Date::Pcalc ... not installed!
>>>>>>> Date::Format ... not installed!
>>>>>>> DBI ... ok
>>>>>>> DBD::mysql ... not installed!
>>>>>>> Digest::MD5 ... ok
>>>>>>> Crypt::PasswdMD5 ... not installed!
>>>>>>> LWP::UserAgent ... ok
>>>>>>> IO::Scalar ... ok
>>>>>>> IO::Wrap ... ok
>>>>>>> MIME::Base64 ... ok
>>>>>>> MIME::Tools ... ok
>>>>>>> Mail::Internet ... ok
>>>>>>> Net::DNS ... version 0.60 is not useable with OTRS.
>>>>>>> Please
>>>>>>> use
>>>>>>> an older or an newer one.
>>>>>>> Net::POP3 ... ok
>>>>>>> Net::LDAP ... ok
>>>>>>> Net::SMTP ... ok
>>>>>>> Authen::SASL ... ok
>>>>>>> GD ... not installed! (for stats - not required)
>>>>>>> GD::Text ... not installed! (for stats - not required)
>>>>>>> GD::Graph ... not installed! (for stats - not required)
>>>>>>> GD::Graph::lines ... not installed! (for stats - not required)
>>>>>>> GD::Text::Align ... not installed! (for stats - not required)
>>>>>>> XML::Parser ... ok
>>>>>>> PDF::API2 ... not installed! (for PDF output - not
>>>>>>> required)
>>>>>>> Compress::Zlib ... ok
>>>>>>>
>>>>>>>
>>>>>>> UGH. Well good news is I have a support contract, where they
>>>>>>> say
>>>>>>> they
>>>>>>> support "OS X".
>>>>>>>
>>>>>>> -Andy
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thanks Andy! Your help is greatly appreciated.
>>>>>>>>
>>>>>>>> - Manoj Patwardhan
>>>>>>>>
>>>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>>>>>
>>>>>>>>> dude, leopard has been out for a week.. us experts havent
>>>>>>>>> had a
>>>>>>>>> chance
>>>>>>>>> to test yet, although it should work. major difference that i
>>>>>>>>> can
>>>>>>>>> think
>>>>>>>>> of being apache.
>>>>>>>>>
>>>>>>>>> ill be running through an install on my dev environment with
>>>>>>>>> leopard
>>>>>>>>> and
>>>>>>>>> will try to replicate your issue. only thing is i use mysql
>>>>>>>>> instead
>>>>>>>>> of
>>>>>>>>> postgress.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -Andy Lubel
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -----Original Message-----
>>>>>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>>>>>> Behalf
>>>>>>>>> Of
>>>>>>>>> Manoj Patwardhan
>>>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>>>>>> To: otrs at otrs.org
>>>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>>>>>
>>>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard)
>>>>>>>>> and
>>>>>>>>> want
>>>>>>>>> to
>>>>>>>>> use Postgres as the back end.
>>>>>>>>>
>>>>>>>>> I followed instructions and was able to eventually log in as
>>>>>>>>> root at localhost and create groups and roles. However, when I
>>>>>>>>> try to
>>>>>>>>> create a new user agent, nothing happens. I looked at the
>>>>>>>>> Apache
>>>>>>>>> (2.2)
>>>>>>>>> error log and the message I see is the following:
>>>>>>>>>
>>>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>>>>>> 09:22:10
>>>>>>>>> 2007, referer: http://expsupport/otrs/index.pl?
>>>>>>>>> Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>> referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Message:
>>>>>>>>> Need
>>>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>> referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Traceback
>>>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Module:
>>>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7)
>>>>>>>>> Line:
>>>>>>>>> 49,
>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Module:
>>>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Module:
>>>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Module:
>>>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>>>>>> referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>> Module: /
>>>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81)
>>>>>>>>> Line:
>>>>>>>>> 47,
>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>> referer:
>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>
>>>>>>>>> Any ideas what might be going on? I get a similar log when I
>>>>>>>>> try
>>>>>>>>> to
>>>>>>>>> create a new customer account (using customer.pl).
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>> --
>>>>>>>>> Manoj Patwardhan
>>>>>>>>> _______________________________________________
>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>>> => http://www.otrs.com/
>>>>>>>>> _______________________________________________
>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>>> => http://www.otrs.com/
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>> => http://www.otrs.com/
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>> Support or consulting for your OTRS system?
>>>>>>> => http://www.otrs.com/
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>
>>> Andy Lubel
>>> Application Administrator / IT Department
>>>
>>> GTSI Corp.
>>> 3901 Stonecroft Boulevard
>>> Chantilly, VA 20151
>>> Tel: 1.800.999.GTSI ext.2309
>>> Dir: 703.502.2309
>>> Andy.Lubel at gtsi.com
>>> --
>>>
>>>
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>>
>>>
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
More information about the otrs
mailing list