[otrs] Company tickets

[Wood, Mark]

All,

I am getting ready to roll out OTRS as a company wide IT ticketing
solution. I have it set up successfully for all 150 users being
authenticated via LDAP to Active Directory. I would like to enable
Company Tickets view  from the customer login so each user can see all
150 other users in the queue. I have viewed the documentation on
creating additional customer ids for each additional customer. But that
seems terribly inefficient to add all 150 users to each AD user.

 

Any help on this?

 

Thanks, 

 

Mark Wood

IT Systems Architect

woodm at osborn-barr.com 

(314) 746-1994 DIRECT

 

OSBORN & BARR COMMUNICATIONS

U.S : ST. LOUIS * DES MOINES * KANSAS CITY 

CANADA : GUELPH * WINNIPEG

 

One North Brentwood

Eighth Floor

St. Louis, Missouri 63105

(888) BELIEF-2, (314) 726-3429 FAX

 

 

www.osborn-barr.com 

We create belief(r)

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20071112/4b6d25bb/attachment.html