[otrs] Queues and Companies

Baker, Greg gbaker at mun.ca
Wed Nov 14 13:24:16 GMT 2007


Just wondering, is it possible to display queues according to customer
companies?  My queues are set up with the exact same names as the users'
companies.  It would be great if when a user entered a ticket it
automatically went into the associated queue.

I know a similar thing can be done with groups, but since a company is
not a group I'm wondering if it can be done with companies.

Greg


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