[otrs] Creating a new user agent (Postgres, Mac OSX)
Andy Lubel
andy.lubel at gtsi.com
Wed Nov 14 12:38:02 GMT 2007
Hmm ok good to know it was you and not leopard. Now I think your problem on
the check email address must have to do with NET::DNS module, possible
incompatible.
Luckily I am going a different route for this incantation of OTRS, using
ActivePerl rather than built in perl..
After I overcame the VHOST bug in serveradmin (name based hosting broken by
default), I'm now going forward..
I'll let you know if I can do those things with activestates perl rather
than leopards.. Should be done soon!
Good news nonetheless!
-Andy
On 11/14/07 7:03 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
> Hi Andy,
>
> I have finally succeeded in running OTRS on Leopard and adding users.
> I love it!!!
>
> Had to customize several settings in Config.pm and also turn off the
> dns check for email addresses.
>
> Thanks for looking into this.
>
> - Manoj
>
> On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:
>
>> Im still having a HELL of a time getting the built in perl to CPAN
>> me up
>> some needed OTRS modules.
>>
>> Just got approval for testing with a userland perl (activeperl).
>> Should
>> have that done today and I will hopefully not get the same problem
>> as you so
>> we can say you did something wrong :)
>>
>> That would really stink if OTRS just didn't work in Leopard..
>>
>> -Andy
>>
>>
>> On 11/8/07 8:38 PM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>
>>> Hi Andy,
>>>
>>> FWIW, I tried the installation with MySQL and get the same error as I
>>> did before with Postgres. Just cannot create a user agent.
>>>
>>> Thanks,
>>> Manoj
>>>
>>>
>>> On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
>>>
>>>> Yeah, I'm still PPC here and its a little different than the intel
>>>> perl I
>>>> suspect.
>>>>
>>>> xservedev:~ root# perl --version
>>>>
>>>> This is perl, v5.8.8 built for darwin-thread-multi-2level
>>>>
>>>> What's yours say?
>>>>
>>>>
>>>>
>>>>
>>>> On 11/6/07 10:18 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>>
>>>>>> Can you give me any insight into how you installed the needed
>>>>>> modules or did
>>>>>> you upgrade your OSX to a later version without erasing the disk?
>>>>>
>>>>> It was a clean install of Leopard (after erasing the disk).
>>>>>
>>>>> To install the modules I used the CPAN shell running as root. It
>>>>> just
>>>>> worked first shot.
>>>>>
>>>>>> Im having a hell of a time just installing Date::Pcalc..
>>>>>>
>>>>>> What architecture are you on, PPC or Intel?
>>>>>
>>>>> Intel.
>>>>>
>>>>> - Manoj
>>>>>
>>>>>
>>>>>> On 11/6/07 8:52 AM, "Manoj Patwardhan" <manoj at expersis.com> wrote:
>>>>>>
>>>>>>> Hi Andy,
>>>>>>>
>>>>>>> Here's the result of my running otrs.checkmodules:
>>>>>>>
>>>>>>> CGI ... ok
>>>>>>> Date::Pcalc ... ok
>>>>>>> Date::Format ... ok
>>>>>>> DBI ... ok
>>>>>>> DBD::mysql ... not installed! (required - use "perl -
>>>>>>> MCPAN -
>>>>>>> e shell;")
>>>>>>> Digest::MD5 ... ok
>>>>>>> Crypt::PasswdMD5 ... ok
>>>>>>> LWP::UserAgent ... ok
>>>>>>> IO::Scalar ... ok
>>>>>>> IO::Wrap ... ok
>>>>>>> MIME::Base64 ... ok
>>>>>>> MIME::Tools ... ok
>>>>>>> Mail::Internet ... ok
>>>>>>> Net::DNS ... ok
>>>>>>> Net::POP3 ... ok
>>>>>>> Net::LDAP ... ok
>>>>>>> Net::SMTP ... ok
>>>>>>> Authen::SASL ... ok
>>>>>>> GD ... ok
>>>>>>> GD::Text ... ok
>>>>>>> GD::Graph ... ok
>>>>>>> GD::Graph::lines ... ok
>>>>>>> GD::Text::Align ... ok
>>>>>>> XML::Parser ... ok
>>>>>>> PDF::API2 ... ok
>>>>>>> Compress::Zlib ... ok
>>>>>>>
>>>>>>> Note that I am using Postgres so I shouldn't really need
>>>>>>> DBD::mysql.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> - Manoj
>>>>>>>
>>>>>>>
>>>>>>> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
>>>>>>>
>>>>>>>> Wow, this is proving annoying to do.. Taking more effort than I
>>>>>>>> expected,
>>>>>>>> the perl installed is multi-threaded....
>>>>>>>>
>>>>>>>> Can you paste your otrs.checkmodules?
>>>>>>>>
>>>>>>>> This is mine:
>>>>>>>>
>>>>>>>> CGI ... ok
>>>>>>>> Date::Pcalc ... not installed!
>>>>>>>> Date::Format ... not installed!
>>>>>>>> DBI ... ok
>>>>>>>> DBD::mysql ... not installed!
>>>>>>>> Digest::MD5 ... ok
>>>>>>>> Crypt::PasswdMD5 ... not installed!
>>>>>>>> LWP::UserAgent ... ok
>>>>>>>> IO::Scalar ... ok
>>>>>>>> IO::Wrap ... ok
>>>>>>>> MIME::Base64 ... ok
>>>>>>>> MIME::Tools ... ok
>>>>>>>> Mail::Internet ... ok
>>>>>>>> Net::DNS ... version 0.60 is not useable with OTRS.
>>>>>>>> Please
>>>>>>>> use
>>>>>>>> an older or an newer one.
>>>>>>>> Net::POP3 ... ok
>>>>>>>> Net::LDAP ... ok
>>>>>>>> Net::SMTP ... ok
>>>>>>>> Authen::SASL ... ok
>>>>>>>> GD ... not installed! (for stats - not required)
>>>>>>>> GD::Text ... not installed! (for stats - not required)
>>>>>>>> GD::Graph ... not installed! (for stats - not required)
>>>>>>>> GD::Graph::lines ... not installed! (for stats - not required)
>>>>>>>> GD::Text::Align ... not installed! (for stats - not required)
>>>>>>>> XML::Parser ... ok
>>>>>>>> PDF::API2 ... not installed! (for PDF output - not
>>>>>>>> required)
>>>>>>>> Compress::Zlib ... ok
>>>>>>>>
>>>>>>>>
>>>>>>>> UGH. Well good news is I have a support contract, where they
>>>>>>>> say
>>>>>>>> they
>>>>>>>> support "OS X".
>>>>>>>>
>>>>>>>> -Andy
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On 11/4/07 11:00 AM, "Manoj Patwardhan" <manoj at expersis.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Thanks Andy! Your help is greatly appreciated.
>>>>>>>>>
>>>>>>>>> - Manoj Patwardhan
>>>>>>>>>
>>>>>>>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>>>>>>>>
>>>>>>>>>> dude, leopard has been out for a week.. us experts havent
>>>>>>>>>> had a
>>>>>>>>>> chance
>>>>>>>>>> to test yet, although it should work. major difference that i
>>>>>>>>>> can
>>>>>>>>>> think
>>>>>>>>>> of being apache.
>>>>>>>>>>
>>>>>>>>>> ill be running through an install on my dev environment with
>>>>>>>>>> leopard
>>>>>>>>>> and
>>>>>>>>>> will try to replicate your issue. only thing is i use mysql
>>>>>>>>>> instead
>>>>>>>>>> of
>>>>>>>>>> postgress.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> -Andy Lubel
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> -----Original Message-----
>>>>>>>>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On
>>>>>>>>>> Behalf
>>>>>>>>>> Of
>>>>>>>>>> Manoj Patwardhan
>>>>>>>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>>>>>>>> To: otrs at otrs.org
>>>>>>>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>>>>>>>>
>>>>>>>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard)
>>>>>>>>>> and
>>>>>>>>>> want
>>>>>>>>>> to
>>>>>>>>>> use Postgres as the back end.
>>>>>>>>>>
>>>>>>>>>> I followed instructions and was able to eventually log in as
>>>>>>>>>> root at localhost and create groups and roles. However, when I
>>>>>>>>>> try to
>>>>>>>>>> create a new user agent, nothing happens. I looked at the
>>>>>>>>>> Apache
>>>>>>>>>> (2.2)
>>>>>>>>>> error log and the message I see is the following:
>>>>>>>>>>
>>>>>>>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov 4
>>>>>>>>>> 09:22:10
>>>>>>>>>> 2007, referer: http://expsupport/otrs/index.pl?
>>>>>>>>>> Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>>> referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Message:
>>>>>>>>>> Need
>>>>>>>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>>> referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Traceback
>>>>>>>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Module:
>>>>>>>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7)
>>>>>>>>>> Line:
>>>>>>>>>> 49,
>>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Module:
>>>>>>>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Module:
>>>>>>>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Module:
>>>>>>>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>>>>>>>> referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>>>>>>>> Module: /
>>>>>>>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81)
>>>>>>>>>> Line:
>>>>>>>>>> 47,
>>>>>>>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>>>>>>>> referer:
>>>>>>>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>>>>>>>>
>>>>>>>>>> Any ideas what might be going on? I get a similar log when I
>>>>>>>>>> try
>>>>>>>>>> to
>>>>>>>>>> create a new customer account (using customer.pl).
>>>>>>>>>>
>>>>>>>>>> Thanks!
>>>>>>>>>> --
>>>>>>>>>> Manoj Patwardhan
>>>>>>>>>> _______________________________________________
>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>>>> => http://www.otrs.com/
>>>>>>>>>> _______________________________________________
>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>>>> => http://www.otrs.com/
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>>> => http://www.otrs.com/
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>>> Support or consulting for your OTRS system?
>>>>>>>> => http://www.otrs.com/
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>>> Support or consulting for your OTRS system?
>>>>>>> => http://www.otrs.com/
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>>> Support or consulting for your OTRS system?
>>>>>> => http://www.otrs.com/
>>>>>>
>>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>
>>>> Andy Lubel
>>>> Application Administrator / IT Department
>>>>
>>>> GTSI Corp.
>>>> 3901 Stonecroft Boulevard
>>>> Chantilly, VA 20151
>>>> Tel: 1.800.999.GTSI ext.2309
>>>> Dir: 703.502.2309
>>>> Andy.Lubel at gtsi.com
>>>> --
>>>>
>>>>
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>>
>>>>
>>>
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>
>>
>>
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
>>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com
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