[otrs] RE: Counting responses used

[Peter van Beugen]

Hi Tabitha,

Unfortunatly this is not possible

I would love this feature too 

There are some pretty good changens made to the FAQ module recently, which I have not been able to test all the way

But OTRS doesn't "count" the used response so far, but only copies its content in the email response

It should not be too hard to implement, but it is not there at the moment

Regards,

Peter


________________________________

Van: otrs-bounces at otrs.org namens Tabitha Stang
Verzonden: do 15-11-2007 10:48
Aan: otrs at otrs.org
Onderwerp: [otrs] RE: Counting responses used



Hi Peter,

Thanks very much for your reply!

Unfortunately something seems to be wrong and I got no text other than a
link.  Could you please resend your message?

Thanks again!
Tabitha


Message: 2
Date: Wed, 14 Nov 2007 17:21:59 +0100
From: "Peter van Beugen" <Peter at tda.nl>
Subject: RE: [otrs] Counting responses used
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID:
        <DB4FBB8124EABD4480F83EF09D501B7F01E4D4CD at srv-exchange.tda.nl>
Content-Type: text/plain; charset="us-ascii"

Skipped content of type multipart/alternative-------------- next part
--------------
A non-text attachment was scrubbed...
Name: Peter van Beugen.vcf
Type: text/x-vcard
Size: 5157 bytes
Desc: Peter van Beugen.vcf
Url :
http://lists.otrs.org/pipermail/otrs/attachments/20071114/36ff3699/PetervanB
eugen.bin

------------------------------

_______________________________________________
otrs mailing list
otrs at otrs.org
http://lists.otrs.org/cgi-bin/listinfo/otrs


End of otrs Digest, Vol 52, Issue 41
************************************

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/


-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/ms-tnef
Size: 6260 bytes
Desc: not available
Url : http://lists.otrs.org/pipermail/otrs/attachments/20071115/f18e6e47/attachment-0001.bin