[otrs] Agent notification

[Andy Lubel]

 You need to enable notifications on the queue to send the customer
notifications and in the agent profile to enable notifications to the agent.

Poke around the sysconfig->queue settings as well as your agents profile.

-Andy




On 11/15/07 9:04 AM, "Cristiano Marchettini"
<cristiano.marchettini at gmail.com> wrote:

> Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent
> notification of new tickets.
> If I open a phone or email request, a mail is sent to all the agents, but if a
> customer opens a request from the customer.pl web page the email is not sent.
> Unfortunately, in this way we have to continuously check the main page to see
> if there are new requests.
> Is it possible to enable the notification also for that kind of tickets?
> I tried searching something on Google, but didn't find anything.
> Thanks for your help,
>   Cristiano Marchettini
> 



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