[otrs] Agent notification

[Cristiano Marchettini]

Hi,
notifications are sent to the customer in any way the ticket is opened. But
I cannot find any option to explicitly enable notification to agents for
tickets coming from the web page. All the agent profiles have notification
enabled, and they receive notifications if the ticket is created with a
Phone or Email request.
Thanks,

 Cristiano

2007/11/15, Andy Lubel <andy.lubel at gtsi.com>:
>
>  You need to enable notifications on the queue to send the customer
> notifications and in the agent profile to enable notifications to the agent.
>
> Poke around the sysconfig->queue settings as well as your agents profile.
>
> -Andy
>
>
>
>
> On 11/15/07 9:04 AM, "Cristiano Marchettini" <
> cristiano.marchettini at gmail.com> wrote:
>
> Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent
> notification of new tickets.
> If I open a phone or email request, a mail is sent to all the agents, but
> if a customer opens a request from the customer.pl web page the email is
> not sent.
> Unfortunately, in this way we have to continuously check the main page to
> see if there are new requests.
> Is it possible to enable the notification also for that kind of tickets?
> I tried searching something on Google, but didn't find anything.
> Thanks for your help,
>   Cristiano Marchettini
>
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>



-- 
A Bus-station is where the bus stops.
A Train-station is where the train stops.
On my desk I have a Work-station...
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20071115/3a349985/attachment.html