[otrs] Can't login to OTRS 2.2.4 on Windows XP IIS with MSSQL

[Keith Bannister]

Peter Hoogkamer wrote:
> What kind of error did you see after the failed login?
>
>   
I don't see any errors - that's the problem. I type in root at localhost & 
root, press submit, wait a few seconds, the page refreshes and it's back 
at the login page - there is no error message on the page and the 
username and password boxes are empty.

In the otrs.log it says:

[Thu Nov 15 17:52:13 2007][Notice][Kernel::System::Auth::DB::Auth] User: 
root at localhost authentication ok (REMOTE_ADDR: 127.0.0.1).

Whenever I login, so the user & password are OK.

There's another file in the same directory as otrs.log called 
otrs.log.errors - It complains about not being able to find a bunch of 
configuration parameters - but I don't know if that's a problem or not. 
Here are the parameters it can't find (I commented out a few lines in 
Kernel::System::Config.pm to make it clearer)

Appreciate your help so far Peter.

Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'TimeZoneUser' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterContent' in 
Config.pm found!
Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Database::SlowLog' in Config.pm found!
Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found!
Error: Config.pm No value for 'Database::Limit' in Config.pm found!
Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found!
Error: Config.pm No value for 'Database::Attribute' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found!
Error: Config.pm No value for 'Database::Connect' in Config.pm found!
Error: Config.pm No value for 'Database::Encode' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Error: Config.pm No value for 'CustomerUser1' in Config.pm found!
Error: Config.pm No value for 'CustomerUser2' in Config.pm found!
Error: Config.pm No value for 'CustomerUser3' in Config.pm found!
Error: Config.pm No value for 'CustomerUser4' in Config.pm found!
Error: Config.pm No value for 'CustomerUser5' in Config.pm found!
Error: Config.pm No value for 'CustomerUser6' in Config.pm found!
Error: Config.pm No value for 'CustomerUser7' in Config.pm found!
Error: Config.pm No value for 'CustomerUser8' in Config.pm found!
Error: Config.pm No value for 'CustomerUser9' in Config.pm found!
Error: Config.pm No value for 'CustomerUser10' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Sendmail' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found!
Error: Config.pm No value for 'AuthModule1' in Config.pm found!
Error: Config.pm No value for 'AuthModule2' in Config.pm found!
Error: Config.pm No value for 'AuthModule3' in Config.pm found!
Error: Config.pm No value for 'AuthModule4' in Config.pm found!
Error: Config.pm No value for 'AuthModule5' in Config.pm found!
Error: Config.pm No value for 'AuthModule6' in Config.pm found!
Error: Config.pm No value for 'AuthModule7' in Config.pm found!
Error: Config.pm No value for 'AuthModule8' in Config.pm found!
Error: Config.pm No value for 'AuthModule9' in Config.pm found!
Error: Config.pm No value for 'AuthModule10' in Config.pm found!
Error: Config.pm No value for 'AuthModule::DB::CryptType' in Config.pm 
found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'TimeZoneUser' in Config.pm found!
Error: Config.pm No value for 'SessionUseCookieAfterBrowserClose' in 
Config.pm found!
Error: Config.pm No value for 'TimeZoneUser' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterContent' in 
Config.pm found!
Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'TimeZoneUser' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in 
Config.pm found!
Error: Config.pm No value for 'Frontend::Output::FilterContent' in 
Config.pm found!
Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Database::SlowLog' in Config.pm found!
Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found!
Error: Config.pm No value for 'Database::Limit' in Config.pm found!
Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found!
Error: Config.pm No value for 'Database::Attribute' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found!
Error: Config.pm No value for 'Database::Connect' in Config.pm found!
Error: Config.pm No value for 'Database::Encode' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Error: Config.pm No value for 'CustomerUser1' in Config.pm found!
Error: Config.pm No value for 'CustomerUser2' in Config.pm found!
Error: Config.pm No value for 'CustomerUser3' in Config.pm found!
Error: Config.pm No value for 'CustomerUser4' in Config.pm found!
Error: Config.pm No value for 'CustomerUser5' in Config.pm found!
Error: Config.pm No value for 'CustomerUser6' in Config.pm found!
Error: Config.pm No value for 'CustomerUser7' in Config.pm found!
Error: Config.pm No value for 'CustomerUser8' in Config.pm found!
Error: Config.pm No value for 'CustomerUser9' in Config.pm found!
Error: Config.pm No value for 'CustomerUser10' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Sendmail' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found!
Error: Config.pm No value for 'AuthModule1' in Config.pm found!
Error: Config.pm No value for 'AuthModule2' in Config.pm found!
Error: Config.pm No value for 'AuthModule3' in Config.pm found!
Error: Config.pm No value for 'AuthModule4' in Config.pm found!
Error: Config.pm No value for 'AuthModule5' in Config.pm found!
Error: Config.pm No value for 'AuthModule6' in Config.pm found!
Error: Config.pm No value for 'AuthModule7' in Config.pm found!
Error: Config.pm No value for 'AuthModule8' in Config.pm found!
Error: Config.pm No value for 'AuthModule9' in Config.pm found!
Error: Config.pm No value for 'AuthModule10' in Config.pm found!
Error: Config.pm No value for 'LoginURL' in Config.pm found!
Error: Config.pm No value for 'ShowMotd' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!
Error: Config.pm No value for 'LanguageDebug' in Config.pm found!