[otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

[Julien CHAMPSEIX]

Hello Everybody,

 

I have 2 request for the OTRS community :

 

1)

 

I would know how it's possible to add or create an address book into OTRS ?
If yes how can I enable it or create it.

 

And what in the future OTRS will ask LDAP Address book in order to transfer
some ticket or other option.

 

2)

 

I would link automatically an ticket with a OTRS FAQ documentation following
the Queue. Someone could say to me how do it.

 

 

 

Best Regards,

Julian.

 



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