[otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

[Andy Lubel]

1)      Create an LDAP db with your "contacts", why wouldn't that work?

2)      Huh?

 

-Andy Lubel

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Julien CHAMPSEIX
Sent: Sunday, November 18, 2007 2:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

 

Any body have any idea about my request ?

 

Kinds Regards,

Julien.

 

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Julien CHAMPSEIX
Envoyé : vendredi 16 novembre 2007 10:49
À : otrs at otrs.org
Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Importance : Haute

 

Hello Everybody,

 

I have 2 request for the OTRS community :

 

1)

 

I would know how it's possible to add or create an address book into OTRS ? If yes how can I enable it or create it.

 

And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option.

 

2)

 

I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it.

 

 

 

Best Regards,

Julian.

 

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