[otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

[Julien CHAMPSEIX]

Andy,

 

How can I to set up it  because in doc I didn’t see this point about it.

 

 

Best regards,

Julian.

 

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de
Julien CHAMPSEIX
Envoyé : lundi 19 novembre 2007 17:43
À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

 

1)

 

What it’s possible to create an Address book manually into OTRS without LDAP
?

 

 

2)

 

My aim is to link an ticket to an OTRS FAQ as soon as it created and I
woulkd known if it’s possible to do it by Postmaster filter. Or what it’s
possible to X-OTRS-FAQ in Postmaster Filter in order to link directly an
ticket.

 

 

Regards,

Julian.

 

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Andy
Lubel
Envoyé : lundi 19 novembre 2007 15:37
À : User questions and discussions about OTRS.org
Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

 

1)      Create an LDAP db with your “contacts”, why wouldn’t that work?

2)      Huh?

 

-Andy Lubel

 

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Julien CHAMPSEIX
Sent: Sunday, November 18, 2007 2:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

 

Any body have any idea about my request ?

 

Kinds Regards,

Julien.

 

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de
Julien CHAMPSEIX
Envoyé : vendredi 16 novembre 2007 10:49
À : otrs at otrs.org
Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Importance : Haute

 

Hello Everybody,

 

I have 2 request for the OTRS community :

 

1)

 

I would know how it’s possible to add or create an address book into OTRS ?
If yes how can I enable it or create it.

 

And what in the future OTRS will ask LDAP Address book in order to transfer
some ticket or other option.

 

2)

 

I would link automatically an ticket with a OTRS FAQ documentation following
the Queue. Someone could say to me how do it.

 

 

 

Best Regards,

Julian.

 



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