[otrs] retrieve closed ticket

[Gabriele D'Andrea]

Maybe you can't use ""
However you must search for statusview
For your convenience the right page in SysAdmin is 
Frontend::Agent::Ticket::ViewStatus
where you must enable the setting
Frontend::Module###AgentTicketStatusView

Bye
Gabriele

----- Original Message ----- 
From: "Daniele" <daniele.cordella at iss.it>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Wednesday, November 21, 2007 9:29 AM
Subject: Re: [otrs] retrieve closed ticket


> Gosh!!
> I went to look for "status view" in admin->sysconfig and I wrote status 
> view in the "Search for" field of the page but I got the error:
>
>
>  Software error:
>
> Can't use string ("") as a HASH ref while "strict refs" in use at 
> /usr/share/otrs//Kernel/System/Config.pm line 589.
>
> For help, please send mail to the webmaster (webmaster at localhost 
> <mailto:webmaster at localhost>), giving this error message and the time and 
> date of the error.
>
>
> On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian 
> server if it is still not available the release 2.2.4 of otrs in deb 
> package?
>
> Thank you in advance
> Daniele
>
>
> Andy Lubel ha scritto:
>> Or enable the "status view" in sysconfig and see open and closed tickets 
>> (not for the faint DB server).
>>  -Andy
>>
>> ------------------------------------------------------------------------
>> *From:* otrs-bounces at otrs.org on behalf of Obee, Daniel
>> *Sent:* Wed 11/21/2007 2:37 AM
>> *To:* User questions and discussions about OTRS.org
>> *Subject:* RE: [otrs] retrieve closed ticket
>>
>> You can limit the search to Status 'closed' if you need to.
>>
>> Just pick the queues and the status you need and then at the end of the
>> search screen click the checkbox 'Save Search-Profile as Template?'.
>> Give it a name (e.g. 'closed tickets in queue XXXX) and save the search.
>> It will appear under the search templates choice next time.
>>
>> AFAIK ten searches can be saved.
>>
>> Greetz,
>> Daniel
>>
>> -----Original Message-----
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
>> Daniele
>> Sent: Mittwoch, 21. November 2007 08:29
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] retrieve closed ticket
>>
>> Yes, I tried, but if I enter a star (*) in the default search I get a
>> lot of ticked, not only the closed one.
>> Ciao.
>> Daniele
>>
>> Obee, Daniel ha scritto:
>> > Hi Daniele.
>> >
>> > Have you tried to solve the need with a default search?
>> > That'd be the easiest I think.
>> >
>> > Greets,
>> >
>> > Daniel
>> >
>> > Project Manager
>> > CS/Service Development
>> >
>> >
>> > Jamba! GmbH
>> > E-Mail:    daniel.obee at jamba.net
>> >
>> > -----Original Message-----
>> > From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
>> Of
>> > Daniele
>> > Sent: Mittwoch, 21. November 2007 07:32
>> > To: otrs at otrs.org
>> > Subject: [otrs] retrieve closed ticket
>> >
>> > Where or how can I find closed ticket in order to browse them
>> > (eventually, print them) each time I need them?
>> > Thank you in advance
>> > Daniele
>> >
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>> >
>> >
>>
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>
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>
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