[otrs] Message Software Error Unknown callback: Authname

[Eduardo Ramírez Herrera]

Hello Everyone,

 

I have a problem using the customer interfase, when putting comments on
a ticket:

 

I log with any customer account on http://mydomain/otrs/customer.pl 

I open a ticket, fill the blank spaces (Subject, Text, Next status, etc)
to give comments or whatever.

 

When pressing the “submit button”

 

I get the error:

 

Software error:

Unknown callback: 'authname'. (user|auth|language|pass)
For help, please send mail to the webmaster ([no address given]), giving
this error message and the time and date of the error.
 
My guess is that somewere in the page code there should be “auth”
instead “authname”.
But I cannot find the page o code that I need to edit.
 
Does somebody already have cross with this error before? That could give
me a hint or clue.
 
Thanks a lot
 
Best Regards
Eduardo Ramirez

 

 


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