[otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux

[Richard Mollel]

Hi,
I just upgraded from 2.0.4 to 2.2.3 the other day.
Most of the instructions are in the package file for
the upgrade. There is a file called INSTALL and
UPGRADE , whether you use the tar.gz or rpm. I would
suspect that also debian would have same if using
different from above.
Piece of information i did not find in that file, but
useful:

For the database, make sure you run the database
conversion script from release-to-release. You should
not jump them, i.e. 2.0-->2.1-->2.2

And, for your personal configuration, using otrs
itself, save your config from inside otrs->sysconfig
into a text file, and (up)load these configurations
into the latest otrs you install via sysconfig as
well.

Very minimal file editting needed, if at all.

_Thanks

Richard

--- Harry Cruz <harrycruz at gmail.com> wrote:

> Hello, everyone!
> 
> I've searched all through the Web for instructions
> regarding the
> OTRS upgrade in a Linux environment. I was
> unsuccessful, though.
> 
> Could anyone tell me where is this information to be
> found?
> 
> My OTRS is currently installed on a Debian System,
> and was setup with a
> debian package.
> 
> Any help is appreciated.
> 
> Best wishes,
> 
> Harry
> > _______________________________________________
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