[otrs] Customized Response

Wed Oct 3 21:29:18 GMT 2007

Take a look at SysConfig
 Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat: 
to customize response format

Gabriele
  ----- Original Message ----- 
  From: Kamal 
  To: otrs at otrs.org 
  Sent: Wednesday, October 03, 2007 9:18 PM
  Subject: [otrs] Customized Response

  Greetings,
  I am using OTRS 2.1.6

  When I'm using any kind of response linked to a queue, I'm getting the following inside the message:

  "<name>" <email> wrote:

  > <snippet> 
  > 
  >  
  > 
  > 

  How can I control the above or remove it? I just need what I write in the response to be displyed.

  Regards

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