[otrs] Customized Response

[Kamal]

Dear Gabriele,
Thank you for your response.
What file exactly should I edit since I tried searching for files called
Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I
couldn't find them.

Regards

On 10/3/07, Gabriele D'Andrea <gabriele.dandrea at ecohmedia.com> wrote:
>
>  Take a look at SysConfig
>  Ticket -> Frontend::Agent::Ticket::ViewCompose
> Ticket::Frontend::ResponseFormat:
> to customize response format
>
> Gabriele
>
> ----- Original Message -----
> *From:* Kamal <kamash at gmail.com>
> *To:* otrs at otrs.org
> *Sent:* Wednesday, October 03, 2007 9:18 PM
> *Subject:* [otrs] Customized Response
>
> Greetings,
> I am using OTRS 2.1.6
>
> When I'm using any kind of response linked to a queue, I'm getting the
> following inside the message:
>
> "<name>" <email> wrote:
>
> > <snippet>
> >
> >
> >
> >
>
> How can I control the above or remove it? I just need what I write in the
> response to be displyed.
>
> Regards
>
> ------------------------------
>
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