[otrs] IE7 crashing

[Edward Kovarski]

Have you tried clearing the IE cache...  Tools -> Delete Browsing  
History and ideally Delete All or just Temporary Files.

Ed

On 4-Oct-07, at 12:17 PM, Emily Flynn wrote:

> Hi,
>
>
>
> No there’s nothing in the error logs about it.
>
>
>
> I am however, continuously getting the following error in the otrs  
> log although I doubt it has anything to do with it…:
>
>
>
> [Thu Oct  4 15:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl] 
> [100] Module 'Kernel::Config::GenericAgent' not found
>
>
>
> But the GenericAgent.pl file is indeed where it’s supposed to be.
>
>
>
> -Emily
>
>
>
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On  
> Behalf Of Mark Nernberg
> Sent: 04 October 2007 15:00
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] IE7 crashing
>
>
>
>
>
> On 10/4/07, Emily Flynn <eflynn at alliedpensions.com> wrote:
>
> I've been using the OTRS GUI with Firefox, and I've checked that  
> any pages where I've edited the html render OK in IE7.  I never  
> actually used OTRS with IE7 though, and a colleague of mine who  
> uses IE7 came across a problem this morning.
>
> When he goes to reply to a new ticket to say request received and  
> to change the state, as soon as he hits submit, the internet  
> explorer error 'page cannot be displayed' comes up, however the  
> email does get sent to the person who created the ticket, and  
> indeed, the state gets changed.  Hitting the back button will bring  
> you back to where you were no problem.
>
> I don't understand what might be causing this problem as the page  
> right after submitting the request received email is no different  
> to the page viewed previous to the reply page.
>
>
> Has anyone checked the webserver's error logs?
>
>
>
>
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