[otrs] Multiple system interaction

[Maurice James Ny]

Does anyone in the group have multiple otrs systems that interact with each
other? If so give an example of how it is set up. Currently I have two
systems in my enterprise and I was having hell making the two systems share
tickets. Originally I had the tickets set up identically except for the
system ID example (Ticket# 20071005102127 system ID is 10) and (Ticket
200710051226 system ID is 12). I would create a ticket in one system and
send an email to the other system through composing an email from the ticket
itself. This would create a new ticket on the other system. (All is well).
When I tried to respond to the originating system from the newly generated
ticket, instead of appending the original ticket it would create a new
ticket. I found that system ID served no purpose. I had to completely change
the ticket hook from Ticket# to something like NYTicket# 20071005102127 and
LATicket# 200710051226. Only after this change could I append tickets back
and forth between both systems. If any one knows of a better more efficient
way to have multiple systems interact with each other, please feel free to
lay it out

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