[otrs] note external and internal

[Serge ALGAROTTI]

Hi

I would like than note-external be proposed by default when a agent choice
"Note" when a ticket is displayed. Now it's "note-internal" which is the
default.


How can I modified this ?

I search in the Kernel files but I didn't find , i search in "system
configuration" but I dont find or I dont understand  ;-)

thank for your help,


-- 
Serge ALGAROTTI                             [http://www.cemef.ensmp.fr/]
Ecole des Mines de Paris-CEMEF