Henning Henning Oschwald a écrit : > The default note type can be changed from Sysconfig -> Ticket -> > Frontent::Agent::Ticket::ViewNote. The setting to change is > Ticket::Frontend::AgentTicketNote###ArticleTypeDefault. It'ok, Thank you very much ! -- Serge ALGAROTTI [http://www.cemef.ensmp.fr/] Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635