[otrs] signature of user in response email

[Henning Oschwald]

Hi Andrew,

On Do, Okt 11 2007, Andrew Meyer wrote:

> Lately my company has been getting some complaints that they are unaware
> of who is responding to the email they send into the helpdesk.  When a
> Helpdesk tech responds to a ticket his or her name is put down at the
> very bottom of the email instead of putting it right at the top where
> the response goes.

To change the response template, go to Admin -> Sysconfig and check the
config setting 'Ticket::Frontend::ResponseFormat'. You will find the
setting under Ticket -> Frontend::Agent::Ticket::ViewCompose.

bye

  Henning

-- 
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818-0  :: Fax: +49 (0) 9421 56818-18
    http://www.otrs.com/ :: Communication with success!
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