[otrs] OTRS Webmail client non-functional. REPOST

[Nils Breunese (Lemonbit)]

Mark Nernberg wrote:

>> Mark Nernberg wrote:
>>
>>> This is a repost, as there has been no positive response.  This  
>>> is now
>>> the FOURTH TIME I am posting!  Getting some reasonable answer  
>>> would be nice.
>>
>> And I didn't mind the second and third time you posted this, but
>> enough's enough. You're not paying for any kind of support for this
>> software, so I don't see how you can expect to get an answer to all
>> your
>> questions immediately. If you follow the thread of discussion in  
>> here,
>> you'll see that all questions that people actually know the answer  
>> to,
>> get responses.
>
> I've noticed that is not always the case.  I don't expect or demand  
> anwers,
> but even a clue would be nice.

The problem is probably that nobody on this list has a clue,  
otherwise you surely would have gotten it.

> I also don't expect the answer "immediately".  I've waited a
> more-than-respectable amount of time before reposting.

Posting the same question four times and complaining about not  
getting an answer is just not going to help.

> An acknowlegement that there's a problem of some sort in the source  
> would
> also be nice.

Again, if someone would know that there is a problem, then they  
surely would have replied. I have suggested to file a bug at http:// 
bugs.otrs.org/, did you do this?

> I've also noticed that at some point at least 2 other people have  
> posted
> similar posts at some point -- still with no answers.
>
> Simply saying that "The developers are aware that the webmail  
> client is
> BROKEN." would be sufficient.  Ignorance and publicly flaming isn't  
> going to
> cut it, though.

This is the OTRS *Users* mailinglist. We apparently just don't know,  
ok? The devs are not regulars on this list and apparently no one here  
knows whether the devs are aware of this problem. If you want them to  
be aware of the problem, I advise you to file a bug report.

Nils.
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