[otrs] migrating otrs 2.0.4 to linux from windows

[Henning Oschwald]

Hi Isaac,

On Fr, Okt 12 2007, Isaac Gonzalez wrote:

> I was contemplating migrating our current version and settings of OTRS
> to a linux box from windows(mysql db is not on the OTRS webserver).
> Depending on how hard this will be I think we would like to go that
> route, and then eventually upgrade to the latest and greatest version of
> OTRS.

I recommend the following procedure:

1.) install the latest OTRS on your Linux box 
2.) copy the configuration files (Kernel/Config.pm and maybe
    Kernel/Config/Files/ZZZA*.pm) from your old system to the new one
3.) update the database scheme with the appropriate
    scripts/DBUpdate-to-xxx.yyy.sql script(s).
4.) If you use ArticleStorageFS, you might also want to take over the
    contents of the directory var\article\.

Which OTRS version are you currently using?

cheers

  Henning

-- 
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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