[otrs] Ticket time input fields

[Radek Hladik]

Henning Oschwald napsal(a):
Hi Henning,
> Hi Radek,
> 
> On Do, Okt 11 2007, Radek Hladik wrote:
> 
>> i.e. when changing ticket to pending. How is determined day and month
>> inputs order? And how can I change it? Is it taken from locale or
>> somewhere else?
> 
> No, it doesn't use any locale configuration, it's a fixed order.

So I will have to change it in the source code. This order is very 
confusing for us and there are no labels so it is really easy to set it 
to wrong date.

> 
>> And is there any simple way how to change default value? We postpone
>> almost all tickets to night hours (due to smaller servers load) so it
>> would be great to change this algorithm to provide default value like
>> 22:00 today.
> 
> The default pending time can't be set to a fixed value in current OTRS
> versions, but you can configure how much seconds should be added to the
> current time to get the default pending time. Please see the config
> setting Ticket::Frontend::PendingDiffTime in the Sysconfig.

Thanks for info, I will try to set it to some "mean" value so users will 
need to correct it only a little... However it would be nice feature in 
next versions...

Radek

> 
>   Henning
> 
> 
> 
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