[otrs] Hide tickets, national characters and state changing

[Nils Breunese (Lemonbit)]

Marius Flage wrote:

> 1) How to "hide" tickets that the current user doesn't have lock  
> on? Of course it should still be able to view them if you  
> specifically want to, but just hide them from the view

 From what view?

> 2) National characters in the subject field. When sending out  
> replies to tickets, national characters like "æ", "ø" and "å"  
> aren't displayed at all, potentially leaving the subject field  
> looking a bit odd. Is there a way to debug/fix this? I've set the  
> charset of the system to utf-8.

I believe UTF-8 is still a bit buggy in OTRS. We're using 'iso-8859-1'.

> 3) I want to easily alter the state of a ticket without having to  
> either enter a message or anything else. I just want the ability to  
> go in to a ticket and set its status, without any questions asked :)

I don't believe you can. I totally agree with OTRS that it is a very  
good idea to demand a reason when performing an action on a ticket by  
the way. In this way you always know why a change happened.

Nils Breunese.
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