[otrs] Can users (agents) work with OTRS by email?

[Oleg Polovinkin]

Hmmm... Can't understand, why not look at user base, if email of sender is agent
email?..

Nils Breunese (Lemonbit) wrote:
> I don't believe that is currently possible. Also you wouldn't be able to
> set pending reminders, close tickets, etc.
> 


-- 
Sincerely yours,
Oleg Polovinkin                       o.polovinkin<at>optima<dot>ua
Billing Dept, Optima Telecom
Dnipropetrovsk, Ukraine