[otrs] Can users (agents) work with OTRS by email?

Mon Oct 22 14:16:00 GMT 2007

Oleg Polovinkin wrote:

> Hmmm... Can't understand, why not look at user base, if email of  
> sender is agent
> email?..

In our setup we have e-mail addresses that belong to both agents and  
'customers'. Of course it is not impossible to have a system work  
like you are requesting, but currently OTRS does not support this  
workflow AFAIK.

Nils Breunese.
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