[otrs] Can users (agents) work with OTRS by email?

[Oleg Polovinkin]

Nils Breunese (Lemonbit) wrote:
> Oleg Polovinkin wrote:
> 
>> Hmmm... Can't understand, why not look at user base, if email of
>> sender is agent
>> email?..
> 
> In our setup we have e-mail addresses that belong to both agents and
> 'customers'. Of course it is not impossible to have a system work like
> you are requesting, but currently OTRS does not support this workflow
> AFAIK.
> 

Aren't that addresses of agents and customers in different tables?

-- 
Sincerely yours,
Oleg Polovinkin