[otrs] Can users (agents) work with OTRS by email?

[Nils Breunese (Lemonbit)]

Oleg Polovinkin wrote:

> Nils Breunese (Lemonbit) wrote:
>> Oleg Polovinkin wrote:
>>
>>> Hmmm... Can't understand, why not look at user base, if email of
>>> sender is agent
>>> email?..
>>
>> In our setup we have e-mail addresses that belong to both agents and
>> 'customers'. Of course it is not impossible to have a system work  
>> like
>> you are requesting, but currently OTRS does not support this workflow
>> AFAIK.
>>
>
> Aren't that addresses of agents and customers in different tables?

That could very well be, but what does that change? If you want a  
OTRS workflow that works via e-mail exclusively, then that will have  
to be coded as it is not currently available.

Nils Breunese.
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