[otrs] error creating ticket from POP3 account

Peter Hoogkamer peter.hoogkamer at gmail.com
Wed Oct 24 09:41:09 GMT 2007


Hello everybody,

Since a few days I am not able to create a ticket from email picked up
by the POP3 account. When I execute POP3Master.pl it says that it
cannot handle a ticket priority of NULL and cannot create the entry in
the database.

I think the solution will be to set a default priority of 3 for
tickets that are created from mail. But I cannot seem to find where to
configure this.

I am using OTRS::ITSM 2.2.2 on Apache and Server 2003.

Thanks,

Peter


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