[otrs] error creating ticket from POP3 account
Peter Hoogkamer
peter.hoogkamer at gmail.com
Wed Oct 24 09:41:09 GMT 2007
Hello everybody,
Since a few days I am not able to create a ticket from email picked up
by the POP3 account. When I execute POP3Master.pl it says that it
cannot handle a ticket priority of NULL and cannot create the entry in
the database.
I think the solution will be to set a default priority of 3 for
tickets that are created from mail. But I cannot seem to find where to
configure this.
I am using OTRS::ITSM 2.2.2 on Apache and Server 2003.
Thanks,
Peter
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