[otrs] An issue

[Mujtaba Karim]

HI I have a small issue

What I want is that when I close the ticket in OTRS! I have a screen where I
can add anything i.e reason for closing the ticket.

And ticket is closed 

Right now when I go and compose a message it just sends and email and closes
the ticket 


I can use customer notification for in the same email or can I have  the
closed notification activated with a custom message ?

 

 

 

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E:  <mailto:mkarim at pixsense.com>
mkarim at pixsense.com
 <http://www.pixsense.com/> www.pixsense.com

 

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