[otrs] An issue

Wed Oct 24 10:08:06 GMT 2007

Can you explain? I'm sorry but I can't understand what you are looking for

Gabriele
  ----- Original Message ----- 
  From: Mujtaba Karim 
  To: otrs at otrs.org 
  Sent: Wednesday, October 24, 2007 10:03 AM
  Subject: [otrs] An issue

  HI I have a small issue

  What I want is that when I close the ticket in OTRS! I have a screen where I can add anything i.e reason for closing the ticket.

  And ticket is closed 

  Right now when I go and compose a message it just sends and email and closes the ticket 

  I can use customer notification for in the same email or can I have  the closed notification activated with a custom message ?

  Mujtaba Karim

  Customer Support Manager

  PixSense Inc.

  172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

   C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim at pixsense.com
  www.pixsense.com

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