[otrs] Changing Subject
Kamal
kamash at gmail.com
Wed Oct 24 15:50:45 GMT 2007
Greetings,
I am using OTRS 2.1.6.
When I am using Empty Response when replying to a TT, the default subject is
the following:
Re: [Ticket#2007102410000039] <subject written>
If I delete the "Re: [Ticket#2007102410000039]" from the subject & send the
email, the email is sent with the "Re: [Ticket#2007102410000039]" appended
automatically.
How can I force OTRS not to change the subject that I send?
I need to do the above since some recipients don't accept message except
with specific subjects.
Regards
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